There is a steady increase in the number of International contact center due to rising requirements
. India is the top outsourcing destination in the world. The country has and is providing best BPO solutions to the Companies across the world.
Attractive pay-packages, generous benefits, talking to customers across the world have attracted young dynamic English speaking boys and girls.
Qualifications for the job: Graduates can apply for the job of executives in International call center. The basic requirements include well-versed with English and Good communication skills. The person applying for the job male or female must have a pleasing voice to impress the person on the other side of telephone line.
Clear Accent: a candidate should not include ums during the interview. Only non-confident people can do so. Be clear in your accent and answer each question after formulating your answer in your mind.
Patience: It is very difficult to maintain patience with angry outrageous callers. But in an International contact center, one needs to have great deal of patience to restrain them from blurting out ills in return to the vibes of an irritating customer. Draft your sentences correctly as miscommunication is a moral sin in all terms. If you want to apply for the job of contact center executive, then you have to clearly construct and express what you want to say and communicate. Then only you can make the caller understand your point of view.
Basic computer knowledge is a must. People applying for the job of executives should be well-versed with the knowledge of computer. It is that tool through which you have to earn.
If you are smart enough to take up calls properly and answer all queries in a rational way then you can easily qualify for the job of executive in International contact center. Pleasant voice and correct accent are two main factors for the success of the individual. You should be able to deal with irritating customers as well as angry customers who take only a few seconds to cancel their account or threaten to give-up the product or service immediately.
Executive should work hard; work during night-time and be in office during holidays as well, to keep up to the requirements of the reputed International contact center.