Introducing Computer Telephony Integration

CTI or Computer Telephony Integration enables you to boost productivity

, develop customer service and lessen expenses by combining your phone system w/ Windows applications. CTI enables you to just click a telephone number in your PC database to make an outgoing call and by combining your computer and telephone; you obtain benefits by using Computer Telephony Integration.

CTI enables you to utilize your computer to do tasks such as reaching line ID's; this is where caller info comes out when the phone rings, caller number ID and Middleware that enables you to select how your computer application reacts to each phone call. You could personalize the application for call handling conditions and rules by using the call control functions that Middleware gives.

It is simple to set-up, monitor and test advanced tools. By simplifying interface debugging, testing, call event monitoring and arrangement of applications, you can choose from predefined applications and the appropriate interface will be allocated. Through CTI, it is simple to handle your calls, even in high level situations, like outbound telemarketing.

CTI enables a user to use a computer soft phone with dominant enhancements that boost productivity. Through integration of database it is possible to have a "Smart Operator" console that opens on a client computer and can give features like, call control, dialling, extension status, text messaging, call waiting, recent call history, last number redial and plenty of others.

CTI can be used through a Server by direct link to a business PBX and live links to the company's contact information. Over a Smart Phone Suite, PC integration could make your phone system more productive part of your project and can also boost employee productions.

It permits business management access to missed callers, live statistics, live call information, contact and historical lookup features. It could give you the information and statistics you need to construct business decisions more proficiently.

As technology becomes advanced, CTI will become the most gainful means to boost productivity and manage communications among employees at location and with customers.

By using Windows applications, your computer can help with a lot of tasks that are now extra cost features with business telephone service. By utilizing CTI, it is simple to manage call functions and check phone usage by employees all through the organization, despite where they may be positioned.

by: Lara Nadezda

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