Is Itil Training A Cost Effective Investment?

The Information Technology Infrastructure Library

, more commonly referred to as ITIL, dates back almost thirty years. Essentially, it is a set of procedures and standards that govern the way in which IT services are managed within a business set up. It came about as the British Government recognised a growing reliance on IT by businesses and saw that some set standards were required to ensure its most optimum usage

At that time, businesses were becoming increasingly dependent upon information technology systems. It was a relatively new, but fast developing area at that time and as the British Government saw increasing numbers of companies become ever more reliant, it saw that this was the time for a set of standards relating to its application and usage. This is what became ITIL.

Nowadays, ITIL is widely used across a number of companies ranging in size from tiny businesses right through to the multinational corporations. City councils across the UK embrace the standards, so too do companies such as VISA Europe. Companies using ITIL practices are likely to invest in ITIL training for their staff, with some investing particularly heavily. But is it worth it?

In a word, yes. While the standards have numerous benefits, the learning process can be particularly difficult if those who must undertake the practices are left purely to read the books. The books can be particularly dense reading material and, as with anything, ITIL practices are much easier learned in courses designed and structured with an element of face to face tuition.

It's worth the investment as the correct application of ITIL within a business of any size comes with a range of benefits. This includes better cost effectiveness where IT is concerned, overall improved information technology standards, a far more efficient use of time by IT staff, better customer service and complaint management and an overall improved way in which staff skills and experienced are used within the business.

by: Timothy Owen

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