Is Your Copier Service Taking Care Of You?
Your office staff relies on every copier you have
, whether it is a single unit or you have a number of them scattered throughout your building, to work every time they put a sheet on the glass and hit the "Copy" button. As long as this happens, everyone in your office is going to be able to continue doing their jobs as long as you do not run out of copier supplies or the machines do not break down. The big question, concerns who you are going to call, when the inevitable break down does occur and you need repair work done.
As long as your copier is under warranty, you have but to pick up the phone and contact the copier sales company where you bought it and they will send a
copier service technician to your office to make the necessary repairs. However, you have to ask yourself if there is anything you could have done to prevent the breakdown in the first place or if it was an inevitable manufacturing defect that you or your staff could have done nothing to change.
In fact other than obvious factory defects, there are a few simple steps that you and your staff can take to reduce the chances of a breakdown in the middle of a busy day, when the last thing you need is a dead copier. One of the most important things you can do to keep your copier running smoothly and problem free is to keep it clean. It is also one of the most ignored practices in any office and the cause of the vast majority of breakdowns.
While you and your staff can remove paper shreds and keep the easily accessible areas clean, you still need to have a competent service technician come in on a regular basis and take care of cleaning the entire copier. The problem is that while you can clean all of the easy to access areas, the paper dust gets everywhere including deep inside the copier where you cannot see it. These are the areas where most of the damage that causes the vast majority of breakdown that results in the need to call in a repair technician.
Once your warranty has run out, you are either going to have to stick with calling the same copier sales company that you purchased your copier from when you need service and repairs or if you are going to try and find someone else to handle the work. Bear in mind that depending on where you bought your copier, they may have been outsourcing your warrant repair work, rather than having their own technicians on staff. Once your warranty is over, they are going to refer you to the company that has been servicing your copiers during the warranty period for any further service work.
At this point you will need to look at what it is going to cost to continue using this particular copier service company and whether or not it might be in your best interests to find another company to take care of your copiers. Keep in mind that the company who has been coming into your offices and taking care of your copiers uses factory trained technicians who have become familiar with your office, your copiers and the way you use them. Starting out from scratch with a new company can prove to be challenging unless you find one with the same qualifications and experience.
While you are likely to find a number of
Xerox copier sales offices in the local phone book, it takes more than being a dealer to be able to provide the high level of care and skill needed to keep your copiers up and running continuously. It takes years of experience and dedication to achieve this and you should be looking for a company that has been in business long enough to develop both of these and that has a team of service technicians who are not only factory trained and certified, but also have years of experience in their jobs.
You should always attempt to verify the credentials of any copier service company you call to make sure they are certified to work on your type of copier. If the one you call is not qualified, you should consider continuing your search until you find one that is so that you know the job will be done right. When you want the best possible copier service at reasonable prices using nothing but OEM parts, you need to contact us at
Copier Headquarters. We offer award winning service on all Xerox and many other brands of copiers and printers to help keep your office up and running.
by: Copier Headquarters
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