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Iseb Bh0-006 Exam

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Exam : BH0-006 certification exam demo

Title : ITIL V3 Foundation Certificate in IT Service Management

2. Where should details of a Workaround always be documented?

A. The Service Level Agreement (SLA)

B. The Problem Record

C. The Availability Management Information System

D. The IT Service Continuity Plan

Answer: B

3. Which of the following are goals of Service Operation?

1. To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business

2. The successful release of services into the live environment

A. 1 only

B. 2 only

C. Both of the above

D. Neither of the above

Answer: A

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Pass999 BH0-006 Exam

ITIL V3 Foundation Certificate in IT Service Management

Exam Number/Code : BH0-006

Exam Name : ITIL V3 Foundation Certificate in IT Service Management

Questions and Answers : 160 Q&As

Update Time: 2011-01-06

by: Aaryn
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