Issue Tracking Software - Issue Tracking Tips
Being both a web design and development firm, we required more than just a simple task manager
. We needed an issue tracker to report, update, and resolve bugs with the web-based applications we were building for our clients. The few online tools that existed at the time provided rudimentary task management and were absent quality time tracking capabilities. Issue tracking software is helpful for many reasons. When it comes to running a business and keeping track of large amounts of data using scrum software, things can sometimes go wrong to the point of your not knowing how to fix them. However, with a 24-hour help desk right at your fingertips, problems with your project or database will be dealt with and solved immediately. Listed are some tips for linking issue tracking to scrum software.
Found a bug?
If you create an account in the system, you can login, report a new issue, or view existing issues.
While viewing an issue, on the bottom left side of the page, click the "Watch it" link to receive notifications about resolution progress. Also, we appreciate your comments, feedback, and help testing and proposing patches.
Has your bug already been reported? Please search for a similar looking bug, before reporting a new bug.
Looking for work
The issue tracker no longer assigns new issues to any particular person, they go to "unassigned" instead. This means that anyone is welcome to pick up an issue and decide to work on it. But when is it the right time to do so? And how do you know anyone else isn't working on it? If everyone follows a few simple rules, it will be clear.
Keeping Things Straight: While some people are well acquainted with their computer's systems and inner workings, not everyone knows what to do (besides panic) when something happens to their database or their information system. It seems to be out of their control. Issue tracking software can help with this because it basically installs a help desk right into your computer.
Even though scrum project management software ensures that your data will be well taken care of, this may only mean that, in some cases, it will be kept organized and updated. There are no guarantees that your data will be protected from computer defects, hardware failures, or even viruses. Having someone at your aide can be of immense help, especially if computer maintenance is not where your strength lies.
Making It Work For You: All issues are different, and the folks on the other end of the issue tracking system know this. That's why there is the feature of reporting the issue either over e-mail or by phone. This not only gives you the freedom to remain busy, instead of on hold for hours at a time or left lost trying to translate, but this also ensures that the help you receive will be intelligible and benefits your specific problem in a timely manner.
With some software it is necessary to get an update or add-on for different uses. Even if you are using something specialized and complex like scrum project management software, you will receive help from someone who knows about that specific software. There is always someone who is experienced with your problem waiting for your call for help.
Overview: Sometimes running large projects, organizing outrageous amounts of data, and keeping a team of hundreds in check can be stressful. But that stress only mounts when problems that you cannot fix by yourself arise. That is what issue tracking software was created to curtail--helping you with what you can't do for yourself.
by: Daniel Jowssey
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