It Services: Is Your Staff Cutting Corners?

It might come as little surprise to learn that not all IT services are created equally

. There is a significant difference between an individual or crew with a great deal of knowledge and experience and one that will do everything possible to make sure your computers stay up and running. While experience and knowledge are certainly important, you also need to make sure your staff is actually doing the work you need. Because they are often doing things beyond the scope of the layman's understanding, it's extremely easy to cut corners. Here are some things you should be on the lookout for.

Overlooking The Small Things

When you have a head full of computer knowledge, it is very easy to overlook the small things that can keep a network running smoothly. Think of it in terms of a car. If you know very little about a car, you will remember to do all of the small maintenance procedures that help keep your car on the road. You check your tires for air, you get the oil changed, you check your fluid levels. If you're an experienced mechanic, you could easily forget about these small pieces of maintenance, focusing instead on larger, more complex problems. True professionals providing IT services will remember to update Windows and perform other regular tasks that don't require a great deal of knowledge.

Taking The Cheap Route

Most customers, whether businesses or individuals, like the idea of saving money. Anyone providing IT services knows this. After hearing complaints from customers enough times about the cost of this anti-virus or that upgrade, they finally stop recommending them. Instead, they find the free alternatives, install them and hope for the best. If your staff is doing this on your computers, tell them that you don't want to take the cheap route every time. Make sure they come to your with potentially helpful programs and methods that might cost a bit more. It could make a big difference.

Failing To Educate

While an IT services staff has to understandably be concerned with putting themselves out of a job, there is no excuse not to at least try to educate their customers. You don't need a degree in computer science to know that restarting your PC will solve a problem 75% of the time. Likewise, you shouldn't need to call in the professionals to run a virus scan on your machine. Even if you know very little about computers, you should be willing to learn. And your computer people should be willing to teach you.

by: Alfred Ardis

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