It Services: Lower Costs Through Hosting & Managed Services

Savvy business leaders are always looking for ways to streamline and reduce the cost of IT services in their companies

. However, the issue looms even larger in the current state of the economy. As IT spending continues to be scrutinized closely, technology managers really must do more with less. This article will provide you with information on how the various models can help you lower IT service costs through hosting and managed services.

IT SERVICES: HOSTING & MANAGED SERVICES MODELS

Many hosting and managed service models exist for companies to deploy. Although names may vary slightly from one provider to the next, the following represent typical services:

Remote Managed IT Services: This is a model where all or part of your existing infrastructure is managed remotely by a vendor. All hardware and software continue to be located on your premises and the vendor monitors and controls the devices from their location. The most common services deployed in this model include 24/7 support, infrastructure management, security management, and operating system administration. (As a note, Gartner expects the growth of remote infrastructure services to be explosive. By 2012, 70% of all North American companies will have remote service contracts in place.)

Infrastructure Hosted IT Services: Infrastructure hosting can include a turnkey IT service on vendor infrastructure or using your existing infrastructure in the vendor's data center. Typical services with this model are live 24/7 support, infrastructure management, security management, operating system administration, and disaster recovery. Additionally you get the advantage of tested and proven ITIL best practices in IT management, world-class technology, and the ability take advantage of the vendor's practices in the areas of compliance.

Application Managed IT Services: Application management can be added to either remote managed services or infrastructure hosting. Basically, this is having the vendor manage up through your application layer and can be as simple as Active Directory, Terminal Services, and Microsoft Exchange to more complex applications like ERP applications, business intelligence and data warehouses.

Fully Managed IT Services: Generally fully managed IT services is outsourcing all of the IT functions in your organization. In this model IT leadership is in place to interface with the business in order to take business objectives and turn them into IT strategy. The IT strategy is then executed by the outsourcing vendor. Additionally, day-to-day aspects of IT user support are also handled by the vendor.

The models can create real cost savings from using IT hosting and managed services by centralizing operations for improved performance and lowered costs. By doing so, you can leverage the latest technology without having to worry about hardware or any of the headaches associated with maintaining computer systems. This means less overhead and a larger return on your IT investment.

by: Chuck Vermillion

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