K75 Haier touchscreen phone consumers demand arbitrary deductions replacement

K75 Haier touchscreen phone consumers demand arbitrary deductions replacement

Just touch the red circle with the key Mobile Automatically send information or call.

"I asked Haier telephone bill for compensation for my loss for no reason with me for a perfectly harmless smoke fee Software Phone. "Mr. Huang was informed that Harbin Harbin Industry and Commerce Bureau phone Sell Business in May 15 will bind all cell phone charging the menu shelves news, human rights activists raised such demands.

It is understood that Mr Wong's phone is in the May 2009 purchase of the K75 Haier touchscreen phone. Spent three months later, once he found out a cellphone pocket is call, and brought one of Founder In the story. "I was afraid to spend money, give hung up." Huang hangs up after a search Huafei know has been detained more than 40 yuan. Mr Wong after sifting through phone, find cell phone screen where there was entertainment keys son, so long as to touch the phone to automatically send out text messages, or play voice calls, messages 2 yuan / article, call 1 yuan / minute. Mr. Huang to the phone set is 10 seconds without operating automatic lock Keyboard He guessed should be in the 10 seconds that button accidentally met the cost of the formation.

Wong things to figure out the cause, he called the issue of Haier's customer service inquiries, the person said there is no cell phone Haier arbitrary deductions rogue software problems, and explained that Huang himself may be caused by improper operation. Mr Wong then consulting China Mobile, the other that it is value-added services, not abolished, as long as he does not press the button on does not produce consumption. "But that is not key I press, and somehow do not know how the costs incurred going." At that time, smoking costs the phenomenon of mobile malware is still in very vague, and have not attracted a lot of feedback, in order to avoid loss, Mr. Huang bought himself out of the new cell phone no longer take this to heart.

Until last May, Mr. Huang Browse News found that smoking costs the original cellphone malicious software is illegal, government departments are also being vigorously against. "I think Haier should give me a statement." Separated by a year, Mr Wong again dial telephone consultation Haier customer service issue, the other said they have closed chargeback software module, and let Mr. Huang continued ease of use. "How can I ease of use, they did not phone a year ago that smoking costs malicious software, said software has been shut down after one year. Software has been installed on my phone, I do not know whether he will someday be re-opened." Mr Wong suggested that since the Government has ordered that all new phones should be off the shelf problem, then the problem should also old cell phone has a clear treatment options. "Otherwise mobile phone repair business to help us to remove malicious software smoking costs, or else they replace it directly to us no malicious software, mobile phones absorb costs." Journalists will continue to focus on the further development of the incident.

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