Knowing What to Look For in an Answering Service

Knowing What to Look For in an Answering Service

Many companies have found themselves in the position of missing important calls that can involve inquiries pertaining to their products and services. This directly equates to lost business opportunities and lost revenue. In many cases, this seems to be unavoidable due to staff limitations and increased or uneven volume of business throughout the day. After hours, calls can be missed due an absence of staff members. This is where a smart business owner will begin to consider using a live answering service. Once this is put into place, a significant number of business opportunities will no longer be lost.

A live answering service can be especially helpful to companies that are service oriented. In such cases, the customers will demand that someone be available to receive their calls and render the appropriate assistance. After all, this is what they're paying for. The only way to effectively serve clients on this level is to make one of two decisions. The first option is to hire a staff that can answer calls 24 hours a day, seven days a week. The other option is engage the services of a live answering service to augment your receptionist staff. When looking at the economics of the two choices, it's easy to see that using a professional answering service, especially in a large city such as Chicago, is the more cost effective of the two.

When choosing the right live answering service, there are several items that you should put on your list. The reason for this has to do with the large number of services available and you want to be sure that you choose the one that's best for you. For example, some businesses would benefit from the services of a specialized company that caters to a particular niche, such as attorneys or physicians.

Other items that can be on your list for choosing the appropriate live answering service can include the methods that are used for you to stay in contact with your service. These can include: email contact, phone, pager, fax and other methods. You may also want to choose a service that can extend some of the capabilities of your organization. For example, you may want your service to take orders for products or make appointments. You can also use an answering service to remind your clients of their appointments, as well. This will make even a small business look like one of the bigger players in the industry.

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