Kpo Services

In this competitive environment Is it hard for the companies to have the skilled personnel

? Is there a capital crunch when you try to expand your business? If the answer to these entire question is yes than the solution for this is Knowledge Process Outsourcing (KPO).

In the globalized environment, the most important aspect of any business house is to outsource its business activities. Apart from BPO services, organizations are also focusing on rendering KPO Services to the global market. Knowledge Process Outsourcing (KPO) is the extended form of Business Process Outsourcing (BPO). The BPO industry is changing its shape and scope and is converting itself into Knowledge Process Outsourcing. There is misconception that letter B is changes to K but it changes the whole concept and meaning. BPO is the wider term and KPO is just part of it. BPO delivers the process expertise while KPO delivers business expertise. BPO is mostly related to Information Technology sector while KPO deals with Business & Market Research, Legal Services etc. BPO employees do not need to have large chunk of knowledge on specific field as compared to KPO employees because they need to have knowledge on specific field. KPO is related with information factor while BPO is related with extent and volume.

A KPO service is the value process chain where the skills, expertise, information and experience of person are being used to achieve the goals of the activity being carried out. And when companies outsource these services from the other party the new business activity takes birth known as Knowledge Process Outsourcing. Most of the companies are converting themselves from BPO to KPO. They are trying to move to upper level of the BPO. India has become the preferred destination of KPO services. The companies which were there to provide technical assistance have now made the upward shift by offering the expertise. They outsource the KPO services in various fields which include Research & Development, Business and Technical Analysis, Business & Market Research, Legal Services, Data Analytics, Training & Consultancy etc. Outsourcing KPO services is quite challenging as it demands high level of expertise.

Advantages of KPO Services:

Increased revenue

Reduced time

It is the cost effective method

It multiplies the productivity of the organization

It reduces the business risk

Improved quality

There is perfection in work

It increases the flexibility

Improved operational efficiencies

It helps to reduce the overall IT management burden

Access to skilled workforce

by: Reema Bajaj

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