Learning From Employees
Learning From Employees
Learning From Employees
A remembered experience from personal life reminded me of one from business life the other day. The eldest of 4 daughters was in town and we were reminiscing a bit. I reminded her of an incident which stuck in my brain but was apparently totally pass for her. One day in her late teens we were having a nice discussion when she suddenly declared that she hated being the eldest child.
This rocked me as I was the oldest child in our 3 boy family and I loved it. I was always given responsibility for new tasks, and asked to do things first. So I was sort of dismayed to find my eldest girl feeling otherwise. When we finally got down to the nub of the matter her main beef was that she felt burdened by the responsibility of educating me and her Mom to the mores, views, habits, concerns, and needs of kids her age. In other words we old fuddy-duddies were out of touch and she resented the fact that it fell to her to do all the educating of we poor ill-informed, 'no-longer-with-it' parents. I was so taken aback I didn't know what to say. Here was I giving up things so my girls could go to private schools and get all the benefits of a top education and yet my daughter was ungracious enough to feel hard done by because she had a responsibility to educate me. I should learn from her!
This was a new paradigm for sure. I'd never thought there was reciprocity in education between child and parent in the early years. (Of course there is in later years as our children enter new professions.) Boy, how nave was I? My beliefs and values were to be passed on, not adjusted by input from my kids. I think at first I felt affronted and the inbuilt stubbornness in me caused resentment for a while. It took a lot of thought and time to realize that I hadn't been attentive enough and listened hard enough to my own children. A sad awakening.
On the business side I've known many managers who felt they knew everything their direct reports knew about their jobs and therefore could act as overseer on any underling's performance. It irritated me when any boss of mine acted that way and I worked hard to encourage a different paradigm with my direct reports. On one particular occasion one of my employees left for better parts and I had a vacancy which needed filling in a hurry. One of my group came forward and said he had a candidate that he felt would be a little clone of me and would therefore fit perfectly. I was surprised and went to lengths to explain that the last thing I wanted was a clone. In fact what I really wanted was someone with skills that certainly had some overlap with those in our group but preferably who brought different skills and experiences that we could take advantage of in finding solutions to problems as they arose.
I've always been one who wants to learn new things. Seemed to me to be a giant waste to have too much tied up in duplicate skills. One forms a team to bring together varying skills, not to duplicate them. We eventually found someone who had new capabilities, background and experiences to offer and it worked out well. I know I learned a lot from this new employe
Now Pay Close Attention --
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