Leveraging Experience To Lower Resistance During Change Implementation

If there is one thing that a change professional working as a coach can count on

, it is this. Every change implementation will generate resistance. It does not matter if the change implementation has been carefully planned or was thrown together on the fly. Resistance to change is the nature of both human beings and organizations.

Human beings resist change for a variety of reasons. The simplest and most frequent of them is that humans are creatures of habit. This is not necessarily a bad thing. Habits allow a person to execute the most routine functions of a position, writing memos for example, in short order. Habitual actions also require a minimum effort, saving energy for more demanding tasks.

When a change implementation comes along, especially those affecting large portions of a persons work, it means altering those most or all of those habits. That requires almost continual attention and more energy than habitual actions. In short, it makes the job harder in the short run, even if means less work in the long run.

Organizations resist change implementation because organizations depend on structure and routine. Change implementation violates both. Change is inherently disruptive. It threatens the smooth function of the day to day operations of an organization. It is also unavoidable.

The change professional or coach is often the focal point of the resistance. What may seem like obvious and necessary solutions to the change professional can draw fire at the individual and organization level.

This is where experience can be leveraged to move a change implementation forward. If the argument is that X, Y, or Z isnt going to work or shouldnt be done that way, the change professional can respond with something to this effect. It may seem counter-intuitive, but this approach has worked the last 25 times I did it. This dispels the argument that the approach cant work and bolsters the argument that it should, in fact, be done that way.

by: Wallace Brooks

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