Linking Call Management Features Together For A Better Customer Experience.

The call management features available with non geographic numbers such as 0845 Numbers

, 0800 Numbers, Freephone Numbers, and 0844 Numbers, among others are the perfect tools to ensure that your calls enjoy a better customer experience. Among the wide range of call management features are Time of Day Routing, IVR, Fax to email, call recording, voice to email, hunt groups, and more. Many businesses make optimum use of these features in order to ensure customer satisfaction and deal with inbound calls in an efficient manner.

Call management features can be designed to optimise communications by combining many of the features so that every inbound call is taken care of by the right agent without any delay. The integration of these features provides businesses with plenty of options to build an intelligent call management plan. For example, creating a Time of Day Routing plan in combination with other features can provide a seamless and satisfying experience for callers at any time. This can be achieved once you determine where calls are to be routed based on the time of day or week. The system will validate the time of an inbound call and route the call to numbers that you configure based on the time of the day. This function can be integrated with a hunt group where calls are diverted to a specific group. The call will be routed to the first free phone in a group. If a call is still not answered, callers can be presented with an IVR menu in order to leave a message or complete a transaction. Messages received can be delivered right to your inbox through the voice to email function while callers can also be provided with a fax to email option where documents can be delivered to a designated email address in a PDF format.

The linking of call management features is the ideal way to ensure not only that every inbound call is answered promptly but determine the success of you marketing campaign as well. Moreover, you can ensure that every call is routed promptly to the right agent. The key is to ensure that callers are presented with easy alternatives of automation when agents are unable to answer their call. However, care must be taken not to subject callers to endless keypad options that can be confusing and lead to the loss of a potential customer. Optimising these call management functions is the best way to guarantee better communications with customers and clients. 0871 Numbers

by: Kieron James

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