Live Chat Customer Support:

Live Chat Customer Support:

Live Chat Customer Support:

Live Chat Customer Support:

Live Chat is a support which a Customer can get instantly through Online. A Customer can immediately get in touch with Customer Support Operators through Live Chat. It is also cost effective. Even technical support can be offered through Live Chat. In this there is no need for a technical engineer to visit customer's place to resolve the issues. Live Chat support can be used in different fields. Onsite Customers can also get immediate support. Live Chat support has its own pros and cons.

Live chat is software that enables the support function of the company to receive and respond to the queries that comes from multiple users of the company's web site. It is a mode of communication which is used by the support functions to make their website visitors engage instantly by both reactive and proactive ways. This software also helps in identifying the volume of interactivity and trust of the users. In case of an E-commerce site, the software will help in increase sales/conversions.

JavaScript, Java or Flash Player is some applications which is used to run directly inside the browser. Since, these applications are online applications which is different from the Classic software will help the website visitors not to install any special software in their PCs and they can easily interact with the support function. Even low-level languages like C++ are also used to create this application software. Languages like PHP are also used to create this application. Database engines like Microsoft SQL and MySQL are commonly used. Beyond this there are other advanced live chat support software which helps in the communication as VoIP (Voice Chat), sharing of application, form filling and remote view.Ultimately Live support software will open the website of the company and a dialogue box will pop up to the website visitors through which he can get connected to the support function. There are software which will help the customers to be queued. Through which one member of the support function can interact with a customer and then automatically move on to the next customer. Sometimes the customer's number in the queue will also be displayed.

There are Live chat softwares which will help the customer support agent to chat with several customers in a different chat window. Customer support agent can do multi-tasking in a real time by switching from one window to other. Some software even provides different reports which can be analyzed and used for process improvement.

Social Network Service:

Live chat is not only used by Organizations to service their customers. Also used by individuals to chat with their friends or relatives. Individuals can browse through free video chat or create their own chat rooms to communicate with their friends or relatives. Live chat can also happen using social network services like Facebook, Orkut, etc. Facebook and Orkut have billions of active users, who personally created an account for them, add others as friends and share messages, photos and videos. A user can go online and chat with their live friends who logged in to it.In this year, live video chat software will be the most commonly used help feature. Since video chat will help to express the personal feel of the customer and improve the interactivity.

Live Video Chat:

Browsers will help visitors to easily look, listen to and converse with people all over the world with the support of webcam. Now there are several softwares which will help to do Live Video Chat even without webcam installed to their computer. Live video chat can also be used as Video conference or otherwise called as video teleconference which is a set of telecommunication technologies which allows people in different locations to interact via two way video and audio transmissions. This way of conferencing is also named as "visual collaboration". Video conferencing is not only used to transmit audio and video of a meeting, it can also be used to share documents, information displayed on the monitor and whiteboards available in the meeting room. Such like other software applications video conferencing has its own pros and cons.

Pros of Video conferencing:

1. Cost effective: In video conferencing, the parties who are going to participate need not travel and gather in a place. 2. Time consumption: In this people can sit at their own place and communicate with whom so ever they want.Cons of Video conferencing: 1. Digital signal latency: There will be a delay in the transmission of signals since the people are at different places. Sometimes due to natural disaster or calamities signals might drop which will end up in incomplete conference. 2. Physical appearance: Even though people are watching the other person through webcam there are no personal lively communication that happens in the conference.

What ever cons are, Live chat will be the most commonly used feature.

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