Organization is a large part of how professional you look. While on the job, whether this is at home or in an office, it is important to set up an organized workspace where there is a place for everything and everything is in its place. When you answer your work phone, you should have every tool necessary to handle the call within reach. This means that you've got an organizer or calendar either on your desk or on your desktop (computer). Notepads, pens and necessary documents should all be easily located. When you've got a handle on your work, you are right on with your professional image.