Luo Qingqi: States United States The Extended Warranty Services To The Consumer Burdens - Luo Qingqi

2008 3 5,

2008 3 5,

States United States

Electrical

Held in Beijing, "China the United States 'home security' extended warranty product promotion conference" for the

Home Appliances

Sale of products and maintenance and other aspects of the problem to occur

Consumption

Provide protection. Following is a senior expert Luo Qingqi speech appliances.

Luo Qingqi: Leaders, industry colleagues Hello, everybody, is very pleased to participate in the promotion of today's home security will be. I have heard speak a number of leaders have very strong feelings, I would like to share with you on two points.

I think this product is very important, and why? It is a very good creative industries. President Liu mentioned earlier is a surplus economy, in excess of economic state, but our

Service

No transition to this state of economic surplus. Why? In fact, we service the area in which,

Electronic

Pushed inside the field of products and services, unclear responsibilities, or a great many problems of excessively high costs, very common problem after the warranty is over, how to solve this problem, who is going to resolve this before the fact, these electronic manufacturing companies are exploring various ways. For example, industrial services, manufacturing services industry, how the products manufacturing companies as after-sales service, but each company to build a closed system cost is very high, led to consumer dissatisfaction with the service. Yet another situation because

China Electronics

Industry consolidation is very fast disappearance of many products, many of the service there is no way to protect. Just like to see

Big screen

Which many consumers support this product, including the king heard about the concept of the total, I think the most concerned about a number of what? This product is test marketing channels in the country when the United States, to improve the country 10% of U.S. customer satisfaction, that is, the situation did not promote this product, why this product satisfaction so high, to some extent is dark and needs of the consumers.

Country introduced the product in fact the U.S. is a service innovation, service is actually inside the new service. I watched the retail business for some time before the country the United States launched a long-standing security Cheng, Cheng years safeguard the consumer to purchase products within a relatively short time how to resolve products Returns is the ease to shop from home how to do inside to have trouble problem; The second is that today's products, today's product is within the warranty how do you do outside. We see that? We see a sign that truly serve the functions of the service industry began to transition from manufacturing to services in which the role of new services, so I think the consumer is concerned, consumer service satisfaction. 3.15 General Dong we mentioned is the theme of consumption and responsibility, I do not think the consumer and the responsibility of the year, as long as there is responsibility on the consumer. The responsibility for that? I think the most important is to have a mechanism to deal with, if there is no mechanism, without the platform, I think this responsibility is empty, the government re-regulation, industry regulatory bodies are very tired again. We can see that when the product in question when we go to complaints, such complaints to the consumer association of professional bodies will be transferred later to the enterprise, the enterprise is very old with a very high cost solution to solve, so you can solve. Therefore, we use a physical product to solve, no matter what the reason, regardless of manufacturers and service companies what kind of way, we finally assess the effectiveness of this product is customer satisfaction. So I feel this is a very good industry, creative, innovative in the industry under, I think our entire industry, or electronic service order of the process, after some changes will occur. Appears to be a small product, but precisely because of this little product, as we say, like invasive species, a product which, if to a new species, not the small change in species, but The eco-system, I feel like a home security the product is actually a small species, into an old system, which would break the balance of the old system, to bring the whole system, the evolution of very large, this is my say The first question, that is, creative industries.

Second question, I have a feeling that personal burdens. Our responsibility to the consumer to do, but if the price of services is very high or very high cost, in fact, everyone here has such a feeling that when you go to a factory repair service to you, he not only is a question of price, and one I have to wait long, but also arrangements of people's problems, a series of comprehensive cost, and how to make this comprehensive cost down? This is how there is a problem, how to get burdens.

by: gaga

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