Make Life Easier With A Live Answering Service

If you find that your staff does not have the time to answer all of your incoming calls

, it may be time to contract with a live answering service. A busy physician's office could receive hundreds of calls a day. By tasking dedicated medical staff to answer these calls, you could be putting patient care at risk and ultimately contributing to the downfall of your practice. Although the patients on the other end of the phone are not physically in your office, they deserve timely professional attention.

A live answering service can actually help you increase the effectiveness of patient care. For instance, a patient who calls with the question about the prescription you assigned them could be routed to someone else in your practice that has the ability to help them immediately. Or, you could ask the service to send these types of calls directly to any number you choose. By having someone available to decipher where the calls are directed, your patients can have their concerns addressed in a moments notice. This is a great improvement in the overall patient care experience.

Highly trained call-center representatives increase the overall professional image of your medical clinic. Because their services are available 24 hours, your patients can talk to a live person in the early morning hours instead of having to leave messages on a machine. The call-center reps will be able to forward emergency calls to you immediately, eliminating the need to hire staff to work different shifts just to be on standby.

You may decide that you only want to use your live answering service after hours, or for a particular period of time during the day. This type of service is highly customizable to your needs, and allows you the flexibility to only be disturbed when you are available. If you want to personally take your calls from ten in the morning to noon, you could do so. Your contracted service is there for you and will work around your given schedule.

Don't wait until your practice is overwhelmed with calls. Contract with an answering service that could make your life a lot easier, and give your patients and business partners the advantage of being able to reach you whenever you are available. You could see an immediate improvement in the way your practice operates, and in the way your patients view the facilities customer service output.

by: Kurt Duncan

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