Outsourcing the telemarketing functions of your business can significantly cut operating costs and improve your business revenue
. For a successful telemarketing outsource plan, there are many factors to be considered such as where exactly will the telemarketing services be outsourced to.
It is important to choose a telemarketing outsource company that fully understands the goals, mission and vision of your company. A good telemarketing firm is ready to listen to you and consider your needs. Keep in mind that the telemarketing program is for your business so it is crucial to choose a telemarketing company that will ensure the program is run to meet your specific requirements.
It is a good idea to prepare a project brief that clearly states the goals of the telemarketing campaign, what procedures should be taken and your desired outcome. Share the document with the telemarketing outsource company. Meet with the people who will manage your account to find out how they plan to execute and manage the program.
Aside from practical matters like pricing, you must take into consideration factors like culture and the level of education in the telemarketing outsource destination of your choice. Some offshore destinations offer the cheapest rates but the level of service quality is lacking. Make sure to evaluate the quality of a telemarketing service by listening to samples of a call centers call recordings.
Once you have found a competent telemarketing outsource company, you need to finalize the type of campaign you will launch. Do you want the telemarketers to screen potential clients or set appointments for your sales team? Would they also close the sale or is this something you want your own sales team to handle?
Take note that there are two types of telemarketing outsource programs outbound and inbound. Outbound telemarketing involves cold calling companies or private homes to market your product or service. Typically, outbound telemarketing activities include lead generation and qualification, appointment setting and surveys. On the other hand, inbound telemarketing activities include answering services or taking orders.
After deciding on the specific telemarketing services you need, make sure that regular quality checks will be made and results are monitored and reported back to your company. You should be able to get raw data from the telemarketing company for your own data analysis. Following the abovementioned steps as you prepare for your telemarketing outsource program will help you ensure it is a success.