The proactive management of the performance of the technology assets is called managed services. It can be done on behalf of a customer on a contractual basis. The enterprises of almost all the sizes rely on managed services today. Managed services can be of many types but they are not limited. Managed services are being outsourced by many industries like applications, databases, water, power & energy, information services like server support , business to business, communication services, media etc.
Another word comes in MS is managed services provider. An MSP is one who offers the delivery and management of the technology based services to other service providers. They can be hosting companies services providers. Managed services providers can be called as management service providers managing the IT services for companies. It is also used on a big platform in the consultancy and staffing services
These services are also used by many delivery centers which are giving NOC Services to other organizations. It is widely done in the networking area also like managed networking. With the outsourcing of their network services organizations are able to completely focus on their own business processes. The main aspect of the managed services is selecting an efficient MSP.
>> The managed service provider should be technically sound with national and global reach.
>> The service provider should be expanding itself and constantly updating with latest technologies and tools.
>> The team of the provider must contain skilled and dedicated engineers. There are many benefits of these services like-
>> The organization can use its own hardware to place call to the contact center but routing and IVR can be hosted within the network.
>> With the investment in these services the company is able to outsource the call processing infrastructure to other service provider and can easily concentrate on their core business activities.
>> With managed services outsourcing companies are able to focus on their core business and the service quality and customer satisfaction enhances.
>> The operating cost of the company reduces gradually using the managed services process.
>> The support costs are much less as compared to in-house support center.
>> A company can change the services according to the demand of its business.
Today's world is changing with technology and services and companies are running with new technology methods. The IT services provided by the various information technology organizations have changed its face with the name of Managed Services and it is very crucial for the growth of the organization.