Management Development Secrets - Effectively Responding to Differences
Management Development Secrets - Effectively Responding to Differences
After all, we are all different and indeed there is a value in having differences in the team.
The thing is that, of course, whilst we all have to get on together in a team, it is not always easy.
Sometimes, you will feel that the effort you've put in to build the relationships could not be faulted, yet there will be someone with whom you find it almost impossible to get close to.
The truth is, it seems, that it's almost impossible to have everyone respond positively to us and appreciating the reasons for his - and accepting it - is an important part of our role in managing people to give their best.
With some people, there can almost seem to be a constant battle of wills between the two of you, that can be frustrating and debilitating for everyone on the team - not just those involved. And that is going to do nothing for productivity and outcomes overall.
Then again, there are choices that you alone can make.
When we are aware that we are 'different' to others in our styles and attitudes, it is much more useful to adapt our behaviors to make relationships work.
In fact, once we recognize the differences with others, it's a challenge that comes at us right in the face. Do we respond positively or do we react, often negatively?
There is a distinction between those two words.
React - suggests that it is almost impossible to manage what we do next - in that instant - like when you touch something hot.
Whilst 'reaction' seems to just happen, you ARE able to refine it, by initially being aware enough to appreciate that this is a behavior that you have a choice over and secondly when you can, often in a split-second, make a choice about how you will 'respond'.
Respond - is where you are able to mediate your reaction effectively.
When you start to notice in yourself that you can 'respond', you will do so much more meaningfully and add value to relationships where there might not have been much of one in the past
Developing the ability to 'respond' rather than 'react' is a skill that can be learnt and practiced, helping you to appreciate the value that all of your people add, not just the ones where the going is smooth.
Where we develop the ability to recognize differences - and our attitudes and behaviors towards that, we are truly developing our control, with pretty much anyone.
For any manager, the ability to adjust our initial'knee-jerk' reactions to more valuable and considered 'responses' is indeed a strong card to have in your hand.
(c) 2010 Martin Haworth is the author ofSuper Successful Manager!, an easy to use, step-by-step weekly development program for managers of EVERY skill level. You can get a sample lesson for free athttp://www.SuperSuccessfulManager.com.
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