Managing Outsourced Telemarketing For Seo Services
Are you thinking of outsourcing your lead generation for SEO services provider tasks in Singapore
? That should not come as a surprise, since we do need to get the best B2B leads that we can get. In the SEO market, we really need to be at our best. And since we are talking about SEO leads, you need the best medium for the job. One of these is through the use telemarketing services. However, not all SEO companies can afford to hire their own telemarketers, so they have to rely on outside help from a
competent telemarketing company. This is where outsourcing comes in. But to be sure that everything runs smoothly, you have to take note of some management tips:
Constant communication you need to be always in touch with the outsourced team, since both sides have to be updated on what is going on in the production floor, as well as avoid surprises.
Reading between the lines this is especially true if the outsourced telemarketing team is in foreign country. You need to be familiar with the meaning of their answers, even if they use the same language as you.
Verify the meaning of yes an affirmative answer can carry different meanings, depending on each person. You need to clarify what the agent means so that you can avoid mishaps.
Learn how to motivate a call centre is not really a dream job for some employees, so you should know how to motivate them. This will help reduce the turnover rates often faced by firms.
Respond to special occasions birthdays, weddings, engagements, etc. These are just some of the occasions you have to show your support. A simple gesture can actually go a long way for you.
Give little gifts tokens of appreciation, as well as simple perks, can gain you the loyalty of the lead generation and appointment setting team. These are smart investments that you can use.
Consider the hierarchy different cultures have different interpretations of hierarchy. Some place equality as a focus, others on seniority or position. Understanding these differences can mean a great deal.
Know the value of time differences in cultures also extends to the keeping of time. This can be a cause of clashes between companies if this is not properly clarified. For example, one might think that it is fashionable to be late, while another will interpret this as blatant tardiness.
Your companys brand you might be a well-known company in your locality, but you might be a complete unknown in others. Promote yourself well, so that you can attract the attention of quality telemarketing firms.
Plan for contingencies the weather, security disturbances, communication failures, etc. are just some of the things that can affect your operations. Plan ahead for these eventualities so that you can still function even when it happens.
Your outsourced telemarketing campaign in Singapore will be more successful if you take these into consideration. Remember, you will need the best people in order to generate
qualified salesleads for your SEO businessin Singapore from a competent lead telemarketing company.
by: Jayden Chu
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