Measuring Quality In Technical Publications
Measuring Quality in Technical Publications
Introduction:
In manufacturing, a measure of excellence or a state of being free from defects, deficiencies, and significant variations, brought about by the strict and consistent adherence to measurable and verifiable standards to achieve uniformity of output that satisfies specific customer or user requirements. ISO 8402-1986 standard defines quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs."
Main Idea:
Why Technical Publications?
With the increasing regulatory tasks of EASA, the provision of rules in different media and user-friendly formats are becoming important. The Technical Publications present these additional formats to facilitate access, understanding and application of rules by the regulated persons.
One of the most important features of Technical Publications in the specific case of Airworthiness rules is the consolidation of the Implementing Rule with its related Acceptable Means of Compliance and Guidance Material. While the rules and AMCs are consolidated, they still remain distinguishable from each other via colour coding on the pages. In addition, amendment lines along the sides of the texts point to the latest amendment.
Implementing Total Quality for Technical Publications production entails the measurement and improvement of what generally is perceived as a subliminal or intangible process. Moreover, Technical Publication production often is shrouded in misconceptions. For example, it is perceived as a process without identifiable methods, and customers. Measurements of effectiveness and productivity, which have been traditionally applied to Technical Publication production, in reality are misleading because they actually measure typing speed. Quality technical writing actually consists of fewer pages containing more information. The production of such writing requires more planning, skill, and work. Because no consensus within Management exists concerning how Technical Publications fits into an organization, this article suggests a process audit to investigate the writing process and its customers.
Responsibilities:
Work with Technical Leads to understand what is needed in the document and its organization (such as figures, attachments, signatures, etc.)-Coordinate with authors to turn their portions in on schedule-Compile the document with portions coming from multiple authors-Work with word processing to get the document formatted and ready for technical and editorial reviews-Perform technical editing of the document or work with another technical editor depending upon work load-Verify reviews are completed-Return comments to authors-Coordinate with authors to turn rewrites in on schedule-Verify all technical and editorial changes are incorporated, back checked, and receive concurrence from the reviewer that they address comments satisfactorily-Ensure document production sign off sheets and forms are complete-Work with reproduction department to get the document shipped on schedule-Maintain a database of all deliverables, their status of review by client and regulators-Actual responsibilities may be a subset of those explained above but should be able to perform all tasks if needed
We supply specialized technical professionals including:
Technical Writers
Online Help Developers
Proposal Writers
Technical Editors
Graphic Designers and Illustrators
Instructional Designers
Project Managers
Desktop Publishers
Technical Illustrators
Documentation Control Specialists
Configuration Management Professionals
Technical Publication Services
HCL Technical Publications group provides comprehensive technical documentation solutions to the Aerospace, Automotive and Heavy Engineering industries. With a large number of engagements from the Aerospace industry, this group engages in a variety of Technical Publication Processes that range from the simplest tasks of conversion of legacy data and revisions to existing data, to the development of new Engineering Documentation from the most challenging inputs. The list of new Engineering Documentation includes Technical Manuals, Technical Illustrations, intricate shop floor process instructions and assembly & disassembly processes. HCL also creates the most complicated repair processes, overhaul instructions and maintenance procedures.
Component Maintenance Manual (CMM)
Illustrated Parts Catalogue (IPC, IPL)
Engine Manuals
Cleaning, Inspection and Repair (CIR) Manual
Repair Schemes of all complexity
Technical Variances
Service Bulletins (SB)
Aircraft Maintenance Manual (AMM)
Structural Repair Manual (SRM)
Data Modules
Acceptance Test Procedures
Engineering Report Generation
Conclusion:
With the increasing regulatory tasks of EASA, the provision of rules in different media and user-friendly formats are becoming important. The Technical Publications present these additional formats to facilitate access, understanding and application of rules by the regulated persons.
by: venkat
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