Monitoring Remote VoIP Devices

Monitoring Remote VoIP Devices

Monitoring Remote VoIP Devices

As businesses expand and go global, most network diagrams begin to stray from the traditional datacenter model. Key issues can arise when you are trying to monitor your network and its hardware. One of the biggest issues about having a swath of remote site is that it can become problematic if you are using Voice over Internet Protocol technology. Unlike data traffic that doesn't need special routes, VoIP equipment requires a certain amount of latency in order for there to be quality telecommunication.

That's exactly why many organizations choose to use Cisco's VoIP technology. Although it can be pricey to implement as a IP telephone solution, the ability to monitor VoIP traffic is greatly enhanced through utilization of Cisco's IP SLA operations on their equipment. By using this, network engineers are able to closely monitor what is going on from device to device. Almost all Cisco equipment has IP SLA built into their IOS, so plugging a VoIP solution into the mix makes a lot of sense.

Using SNMP, it is easy to go in and plug your VoIP devices into a network management system. That's right SNMP allows you to auto-discover devices and set up commands. This combined with IP SLA and performance management will allow you to look at VoIP call path metrics to make sure that your IP telephony is running smoothly, and can even alert you before any jitter problems start to arise.

IP SLA can give you better insight than other monitoring alternatives since it is already running on your network. When IP telephones have latency problems, it's pretty noticeable. If your organization has experienced problems with VoIP traffic, it is probably because you need to have better performance statistics about your network in order to see if the problem is related to packet loss, bandwidth or latency because of other network traffic.

Using a dashboard to look at the overall performance of sites using VoIP will help you to better keep watch on what is going on. Although it would be ideal if all your VoIP solutions were in one central location, the reality is that remote sites away from your headquarters is a problem you are going to keep having to deal with. The smartest thing to do in this situation is to implement technology that Cisco and other vendors who collaborate with them already have available for you to utilize.

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