Multi Resource Scheduling (mrss), Saps Solution For Scheduling And Dispatching

Whether you are a utility searching to balance complex maintenance tasks

, or an enterprise weighing equipment repair against replacement options, finding the best way to manage

assets is a top challenge. Crave InfoTech Field Workforce Management gives your company the power to run at maximum efficiency by providing real-

time, enterprise-wide visibility into current operations and future asset investments. With its proven ability to track vehicle, Job, Employee, Operational costs, Capital costs and

work-flows, Crave InfoTech Field Workforce Management maximize the allocation of resources and asset utilization.

Multi Resource Scheduling (MRS) provides utilities with flexible scheduling options while helping to reduce costs. For

example, utilities can automate the analysis of choosing different crew, timing and routing options, helping dispatchers ensure that field activities meet utility schedule, cost, training and customer satisfaction goals. Additionally, the

application permits utilities to include temporarily move resources from one geographic area to another in normal scheduling procedures. Further, the solution enables utilities to schedule complex activities such as work orders with multiple

tasks performed by multiple crews to complete services as quickly and accurately as possible.

Multi Resource Scheduling (MRS) accepts following SAP objects as

valid demands to be scheduled in SAP

PM/CS Notifications

PM/CS Order

DBM Order

PS Network (from release 610)

cProjects role (planned)

Notification (on CDP basis)

CRM service order (on CDP basis)

Dispatching Scenarios with MRS

Manual Planning

The resource planner manually creates assignments (e.g. via

Drag&Drop) in the MRS Graphical Planning Board

Supported by Alert Monitor

Selected important features

Qualification Matching

Simultaneous Planning of tool resources

Visualization of travel times (only MRS 610)

Display of clocking data (actual data)

Capacitive Planning (only MRS 610)

Teams

Resource selection

Identical to Manual Planning but resource planner can select resources based on different criteria (partner roles, resource

planning node, qualification)

Automatic planning

Several functions support the resource planner

Automatic scheduling based on availability and qualification and partner role

Utilization based automatic scheduling

Intelligent Shifting

Optimization

An optimization engine proposes an optimized schedule (travel times, SLA dates etc.)

Key Functions

1. Qualifications

Usage of Standard HR qualifications possible

New powerful MRS qualification object

2. HR Integration

Display of flexible working time

Creation of HR absences, attendances and substitutions in MRS planning board

Flexible setup of resource planning structure

3. Capacity Management

Work load on group level

Planned and unplanned orders

Employee availability (Planned working time, absences, attendances)

4. Graphical Planning Board

Assignment of Orders resp. Order operations to individual employees or tools

Increase of transparency

Cross-organizational planning possible

5. Optimizer

Optimizer engine creates daily schedule based on cost parameters

6. GIS Integration

Visualization of travel time (only MRS 610)

Display of map

Search for nearest technician

7. Integration with mobile devices

Information of technicians about assignments

Status tracking of assignments

Crave InfoTech is SAP partner and implementing SAP, Field Workforce Management, GIS and geo -

positional applications since 1996. We provide services to our global fortune 500 clientele under one roof. Our vast experience,

high skilled consultants, and proprietary tools allows us to help companies make informed decisions about their business

strategies; whether it is planning an upgrade, global rollout, or taking advantage of the new SAP, Google map service bundles

included in the Enhancement Packages.

by: craveinfotech

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