No Jargon Approach To Blackberry Server Support Issues
Most small to medium sized businesses require a certain level of IT support that is unique to them
. No two businesses are the same, even if you are in the same industry or location. You will require reliable web hosting, helpdesk support, advice and guidance on hardware, support with application and software and server supply. There are always other things that might be needed as well and each will need a costing and a reason for being there. A strategy for all of your IT support is also a good idea and your IT support team should be able to help with this too.
The most important thing for most is that all of this is easy to understand. People who talk in technical terms all the time are not always useful. We have all seen the type the really technical ones who know what they are talking about but unfortunately no one else does. It is good to know that they know their stuff, and are so experienced in their trade, but it is not much use to the rest of us. Most businesses just want reliable IT equipment, easy to use applications and software and need to know the basics in easy to understand English.
If you outsource your IT support then ensure that your provider knows what level you are at and what you want to know. It should be a partnership based around the needs of the business. Communication will be key in ensuring that all objectives are met and that the systems work for you. Many people are using IT support companies to deal with their IT issues and find that it works really well for small to medium sized businesses.
Communication is key when trying to understand complex IT issues, and if you are after a no jargon approach then there are some key elements of communication that can help.
Remember that what we say is only 7% of the picture. Research has shown that vocal qualities make up 38% and our body language makes up a whopping 55% of how we are perceived or received by others. By these calculations, up to 93% of communication is not the words we use. You can deliberately match and mirror someone to build a rapport until it becomes natural.
A large part of communication is actually listening to what the other person is saying. Active listening takes practice, but when done well, you can listen and hear the truth of what is happening in the communication, whether that is verbal or non-verbal. By really trying to listen and by understanding body language, as well as the ideas behind what someone is saying, we can all understand each other a little better.
As well as good communication, the no jargon approach benefits from examples and visuals, so it is good if your IT support team can show you past examples, case studies or images to explain things. This way all parties are clear on what is happening, what the plans are, how everything works and what everything costs. Example can also how different options could work and pave the way for new ideas.
Finally, no jargon does not mean that things need to be dumbed down. You still need to know what the technical components are but not to the point of being patronising. You need the facts, not the jargon. Having things explained in clear, plain English is not hard from the right person and if you do not understand something, it is your right to ask for clarification. After all, it is your business and you need to run it the best way possible.
We all want to know that we have
reliable web hosting sorted so as to reduce any disruptions and small business also requires
server supply and help with applications, hardware, software and any other issues. You might require
blackberry server support or contingency planning. The important thing is to research what you need to run your business and then find the right people to help you. Then ensure that things are explained without the jargon so that everyone is on the same page. Life is easier when things are simple.
by: Sarah Shore
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