NOC is the short form of Network Operations Center which can give you unperturbed communication advantage
. However, the usage of NOC services varies form companies to companies, depending on the need and size of the client company to both customers and non-customers. The main purpose of most NOC services is to give front line support for all kinds of customer needs for addressing a variety of issues that include right from emergency services for people facing malicious attacks or denial of service attacks, break in connectivity and hampered security issues etc.
Many companies establish their own customer service centers that escalate information internally through their NOC for serving people better. It will be helpful in addressing issues of more than one customer at a time. There are companies who reserve their NOC for addressing issues in relation with inter-company and intra-company communications and do not use for speaking directly to customers except in special and rare cases as and when some kind of urgent and special information need to be circulated. Also, it can be used when their customer service center fails to perform to the level of expectations and desires. It helps in collecting the information and passing it to the specific identified targeted audiences.
Hence, while availing NOC services, it is quite important for companies to identify their needs and represent and describe the expectations that are associating with the new service system. Do not avail services of a NOC if you are a customer of the company unless you are seeking direct support mechanism.