Offering Insurance Transcription Services

Offering Insurance Transcription Services

If you have decided to work at home as a transcriptionist, you may be wondering where to find clients. One of the largest and most profitable markets in the transcription industry is insurance transcription. This market includes automobile accidents and workers' compensation claims.

There are two main things a transcription service will transcribe for an insurance company. First, insurance companies dictate summary reports on claims almost daily. They will usually provide a sample report, which allows you to know exactly how to format them. These reports are dictated directly into a digital recorder and then uploaded to a transcription service for transcription. One insurance company may have several insurance adjusters dictating these reports, which as you can see could provide a lot of work for you.

Insurance claims adjusters also conduct a lot of recorded interviews. These interviews are usually done with each and every witness that can be found of the incident, as well as all the parties involved. Most insurance companies will provide a sample to use as a template of how they want these recorded interviews formatted. If they do not, you can use a simple Q and A format. Q: would be for the interviewer, or the person asking the questions, and A: would be for the respondent or the person being interviewed. You can also use the initials of the people in the interview if you know what those are.

Recorded interviews are also uploaded to a transcription company for processing into written format. The best transcription services will make this as easy for the insurance companies as possible. Since confidentiality is often important, try to offer an encrypted, secure file transfer service. There are several available. Some are free up to a certain amount of storage space per month, but you don't want to limit the amount of audio a company can send you, so it is probably best to purchase a plan that allows for a large amount of usage. It is also best to offer fast turnaround. The adjusters are usually in a hurry to get a written transcript back as far as possible. Most important though is they want accurate transcripts. Do this by transcribing very carefully and then proofreading just as carefully. Try to offer an easy upload option to get the digital audio files to your insurance transcription service and back to the client. Most important of all, provide a perfect record of exactly what was said in the recorded interview.

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