Offshoring 2.0 IT Infrastructure Management and Remote Infrastructure Management

Offshoring 2.0 IT Infrastructure Management and Remote Infrastructure Management

The first wave of offshore outsourcing saw services like application development and maintenance, IT enabled services spanning back-office processing and voice based call centers being outsourced. These two areas have become quite mature in terms of a market now with process-based competencies well setup and companies showing good capabilities to deliver on them.

The next wave of offshore outsourcing brought around the remote management of core IT Infrastructure hence the name remote infrastructure management or IT Infrastructure Management. This trend was mainly enabled by the advance in technologies to support provide secure, auditable, remote access to servers, desktops and all network devices. These tools and technologies comply with many of the ITIL compliances for IT Management and hence makes it easier for organizations to outsource while ensuring service levels.

All of the large offshore system integrators now have practices around remote infrastructure management and IT Infrastructure management , and there are also specialized, pure-play companies who are engaged in this. Network Operations Centers or NOC's are being setup in low-cost locations to continuously monitor server farms owned by enterprises. These NOC's become the first line of monitoring, followed by Level 2 technical staff which either may be also at the remote NOC or on-site at the customer premises.

As enterprise customers look into the advantages of cloud computing, the system integrators role also gets involved in helping create private cloud computing infrastructure for these clients and continue to monitor and manage them. The premise for the service will continue to remain the same, while creating additional consulting revenue in helping companies move to the cloud.

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