Ohio Answering Service Keeps Local Shipping Company In Constant Contact With Clients

The past years recession has kept local businesses on their toes

. An efficiency revolution is taking place across all industries as part of a push to be better prepared for similar economic woes if they occur again in the future. Very few businesses have been left untouched by the new movement, and many of those that have not heeded the lessons of the recession have perished or will perish. As a consultant, Ive worked with businesses on both sides of the equation.

Well, you win some and you lose some. Sometimes a business is too far gone to save. But when a local shipping company approached me recently, an in-depth assessment revealed that it could be saved if the company put a little more weight on productivity. While they recognized the problem, they seemed baffled as to solving it.

A previous client of mine had similar productivity issues, and a co-worker of mine recommended Michigan call center services. One of his clients had been working with the company and was having a great experience with them. I called the company and got my client set up, and it was smooth sailing.

I moved on from that job a year ago, but I took the lesson of the nationwide answering service with me. Working with the companys staff was a pleasant experience as they were trained, professional and courteous both with my client and my clients customers. So when I found out the Michigan call center services company also has offices that offer an Ohio answering service, I quickly pulled up the number and gave them a call.

Some of the productivity problems that shipping companies experience is due to the endless administrative work performed by floor staff. When you guarantee delivery, you better get it done. Late shipping orders can alienate customers immediately, so its crucial that floor staff members are getting their work done.

The nationwide answering service takes calls from customers, partner businesses and internal staff, creating a professional persona that represents your company with grace. With more than 45 years of experience in the industry, the company trains its staff and provides personnel with a combination of scripts and your companys knowledge base resource to make sure callers get the information they need.

Oh, and theyre flexible. Choose from any method of message delivery that suits your needs, whether it be by fax, text message, email, phone call or pager. My shipping client, for instance, really liked text message-based communication and set that up as his platform.

With the Ohio answering service, the shipping company was able to realize a 40 percent increase in productivity, leading to a more timely delivery of services and a generally happier work environment for the business staff. Customer satisfaction went up, and client referrals rose in almost no time at all. As a small shipping service, my client created a much stronger following for his brand and increased his sales volume by 15 percent. Its a no-brainer in this economy: choose efficiency.

by: Gary Holthaus

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