Online Remote Support For Helping Employees On The Go

Today majority of corporate houses avail online remote support to provide remote access to improve the productivity of the employees on the go

. This kind of remote support helps greatly in catering to remote access requirement of the expanding workforce while driving down IT administration cost. To this end many companies are resorting to browser-based managed services.

Emergence of online remote support

There are several factors that have contributed to the proliferation of the remote support service. Fast globalization and ready availability of high speed Internet has created demand for online remote support that provides benefits like increased accessibility and efficiency. Browser-based online support is quite advantageous in the sense that web browsers are already present on most of the computing devices, public or private, large or small and therefore provide ease of use. You can therefore eliminate the need for installing and configuring VPN client software on the worker's device to use the online support. Moreover this kind of support allows remote access from anywhere and can considerably diminish per-user VPN administration costs. Using managed services has lot of advantages. It reduces IT operational cost, thereby freeing capital to be invested in the core business. Online remote support provides economies of scale by allowing customers to use vendors infrastructure and staff to address any IT issue. Additionally with managed services you can do away with the need for security expertise.

As we understand that different companies have different types of remote access requirements. Using conventional VPNs that provide wider network access than workers actually need do not make much sense. Online support solution better satisfy their business needs.

Costs associated with online remote support service

Getting such remote support means installing modems or routers and facilitating broadband service activation. Capital investment in customer premises equipment is not necessary if you are subscribing to network based remote solution. In addition to VPN gateway installation, configuration costs browser based remote support services activation charges cover firewall/server integration costs. There are some recurring costs associated with the usage of online remote support such as monthly internet access expenditures. Online support services that are provided remotely are charged on the basis of number of users or seats, with annual contracts and volume discounts. Some on-going cost for custom SSL VPN plug-ins may be also be incurred. Since every company has its own unique requirement based on its workforce pattern, cost effectiveness of the solution may vary for different enterprises. It is therefore advisable to opt for a solution after thoroughly analyzing how much ROI it can fetch for your organization.

Conclusion

Companies that are slowly warming up to the idea of using online remote support may consider browser based option to be more convenient to VPNs. They may find the find the browser based option to be more cost effective. So do the market study and analyze your precise requirement before zeroing in on a solution. Whatever is your choice, there is no denying that such online support is sure to deliver efficient remote access to your diverse user communities.

by: Jenifer Sahn

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