Outsourced IT Support in London - The 5 Most Frequently Asked Questions

Outsourced IT Support in London - The 5 Most Frequently Asked Questions

If you are contemplating outsourcing your IT Support or perhaps moving to another IT Support Company then you may find the answers to these 5 most Frequently Asked Questions (FAQ's) useful.

1. How much does an IT Support contract cost?

This question is asked by many companies, but was most recently asked of us by an SEO company based between Clerkenwell and London City.

Depending upon their requirements and size our clients generally have monthly IT Support contract of 250 to 2,500. This includes all IT Support, system changes, emergency onsite support, all security software (anti-spyware, anti-virus and anti-spam) and an allocation of online data backup so that your most important files are backed up and stored offsite.

2. How can IT Support problems be prevented?

As long as your IT Support Company has invested in the correct tools they will be able to monitor, secure and manage your systems remotely. These are similar to those used by well equipped Corporate IT Support departments in The City.

These tools will allow your IT Support Company to monitor your systems for problems and often nip them in the bud before they can become bigger issues.

They should also include all your anti-spyware, anti-virus programs and anti-spam within their IT support contracts and manage them for you. This will prevent many of your most time consuming IT problems.

3. Is onsite IT Support not better than the remote support?

If you are based in, say Hammersmith, and your IT Company is not far away in Kensington it's tempting to believe that the problem can all be quickly solved by the IT Company coming to your office. In fact remote IT Support is much faster in at least 90% of cases. It cuts out that crawl past Shepherd's Bush!

Remote support allows IT Support engineers to solve your problems without the cost delay and inconvenience of having somebody come to your Kensington office. The "journey" only takes a moment via the internet!

However when required you IT company should still be willing to brave the London Traffic and the Hammersmith flyover to get to you - ideally without charging you anything extra for the emergency onsite service.

4. Will I know who is working remotely on my PC?

This is a concern for many companies, particularly FSA registered companies in London City and the Docklands. They are often concerned that the IT Support doesn't actually come from London, but is in fact being delivered from overseas.

Frankly this is a legitimate concern. Before you sign a contract find out if your IT Support is coming from Kentish Town or Mumbai!

5. What does an IT Support contract cover?

IT Support Companies throughout the London area include different things in their IT Support Contract, so it's important to read the small print. The minimum you should expect is unlimited support. However many companies in London, particularly in central London EC1 and London WC postcodes want a full IT service, with everything included.

Projects are always additional. That's reasonable as it's impossible to build office moves or server installs into a support contract.

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