Outsourcing Companies Philippines: Making The Right Choice

There are hundreds of service providers out there and deciding on which one to hire

can be quite daunting, particularly if you are outsourcing or offshoring for the first time. Choosing among several outsourcing companies in the Philippines can be a good start. For one, Philippine outsourcing is one of the fastest growing in the global business process outsourcing (BPO) industry. It is also rapidly expanding and is currently considered the leading provider of voice services in the world and the second most sought after provider of non voice and complex services.

You should, of course, prepare by determining the specific tasks that you need to outsource, and your timelines for each of the task, so you can determine the priorities for your business. You should also learn more about the outsourcing destination. Read up so you can know if the vendors in the outsourcing destination can provide you with quality outsourced employees. Also, find out the strengths of the outsourcing companies in the country so you can leverage these strengths and produce even better outsourcing outputs. Learn more about the existing legislation that could affect how you do business in the country. Aside from that, its also a good idea to research the business environment as well as the existing infrastructure in the country so you can also determine if the service provider really has the capability to deliver your outsourcing requirements.

Outsourcing companies in the Philippines, for example, are well known for having a large pool of highly skilled employees that have excellent communication skills. Thats why so many companies that need to outsource tasks such as help desk, technical support, voice services, and other similar services prefer hiring Philippine outsourcing companies. The Philippine government has also pledged anew its support of the countrys business process outsourcing sector. In several published reports, the current administration mentioned a number of projects and initiatives including a partnership between the different stakeholders in the Philippine BPO industry and government agencies such as the Department of Science and Technology and the Commission on Higher Education for training programs that are intended to make the Philippines even more competitive in BPO, particularly in knowledge process outsourcing.

The current administration also has a skills training initiative called Training for Work Scholarship Program (TWSP) for various sectors, including business process outsourcing. In fact, according to Philippine President Noynoy Aquino, P769 million has already been allotted scholarship programs for the BPO sector as of August 2012.

Another government effort is the K+12 program which aims to improve the quality of education in the country. The current administration has also reported increased government spending on the State Colleges and Universities. Institutions like the Asia Pacific College and the University of Makati, on the other hand, have a Service Management Program that teaches and assists Filipinos that would like to work in the BPO sector.

Pres. Aquinos administration believes that the future of Philippine outsourcing will rely on the cooperation among the private businesses, including, of course, the outsourcing companies in the Philippines, the government, and the citizens.

by: Pedro Caroll

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