Payday Loan Service Solutions

FLEXIBLE SOLUTIONS FOR YOUR BUSINESS NEEDS

ARC Pointe Call Center Solutions serves the Payday Loan industry offering origination services, in addition to providing our clients with processing, underwriting, retention services, customer service and collections.

Our offshore call center facilities offer secure and private operational support under the direction of U.S. trained managers with a background in the PaydayLoan industry. We offer greater efficiency, improvedtechnology, streamlined processes and lower costs.

We can provide the services that are important to you, whether its simply acquisition, underwriting, collections or whatever youre in need of, turning every customer interaction into an opportunity tomaximize the lifetime value of that customer. As a result we help build profitable, long-term relationshipsbetween you and your customer.

CALL CENTER OUTSOURCING

In today's business climate, running a corporate call center is a daunting task. With equipment costs spiraling out of control, recruiting issues and ever- changing technology, call center outsourcing provides many companies their best opportunity for success.

PROCESSES & PROCEDURES

The success of ARC Pointes Payday Loan programs has been attributed to the targeted processes & procedures that we have implemented:

Hiring process - background checks, IQ/aptitude testing, written and verbal skills testing.

QA reviews - scoring, feedback and coaching of reps with weekly and monthly performance reviews.

Certifications - agents and supervisors go through a thorough training program and must be certified to be assigned to a Payday Loan program.

U.S. MANAGEMENT TEAM

Our highly experienced managers have all been U.S. trained.

EXPERIENCE

Lower agent turnover equals more experienced and knowledgeable employees. Our agents earn excellent salaries and we offer a complete benefits package that is the envy of the industry. You can see the difference from the onset, just in attitude and drive. This just cannot beachieved with centers here.

AFFORDABILITY

Whether the lower cost per agentresults in lower operating costs ormore agents to support yourneeds, the cost savings meansimproving your bottom line. This advantage may be used to create lower hold time, increase customer satisfaction or simply increase sales.

CREDIBILITY

Our clients have come to appreciate our US trained management team, our reliable technology and ultimately our execution and attention to details that we provide in supporting their programs.

by: john taylor

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