Performing EDB recovery when the Information Store service is unable to start

Performing EDB recovery when the Information Store service is unable to start

The Information Store is the backbone of the Exchange Server platform. Its well being is very necessary for the smooth functioning of corporate communications. However, there are times when you are unable to start the Information Store service, which invariably leads to utter chaos in any organization. Such instances occur when the EDB (Exchange Database) file has corrupted due to any of the various reasons such as unexpected shutdown, hardware problems, etc. In such a case, you need to find the exact cause of corruption and resolve the issue. In case, you are not able to fix the problem then you should use a third-party Exchange Server Recovery software to perform EDB Recovery.

Consider a scenario wherein you are using MS exchange Server 2003 in your organization. When you try to start the Information Store service, it fails to do so. When you check the error log for details, it displays the following entries:

"Event Type: Error

Event Source: MSExchangeIS

Event Category: Content Engine

Event ID: 1180

Date: 1/21/2004

Time: 4:36:06 PM

User: N/A

Computer: EXCH2B

Description:

Error 0x80010119 initializing the Microsoft Exchange Server Internet Conversion Library."

"Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 5000

Date: 1/21/2004

Time: 4:36:06 PM

User: N/A

Computer: EXCH2B

Description:

Unable to initialize the Microsoft Exchange Information Store service. Error. "

Cause:

There could be the following reasons for this erroneous situation:

There seems to be a bug in the current version of MS Exchange Server that you are using, which is causing this issue.

It is possible that the EDB file is corrupt, which makes it unable for the Server to mount the database.

Resolution:

To resolve this situation, you should download and install the latest hotfix from the Internet. Restart the system after installing the hotfix.

However, if the hotfix doesn't solve the problem, then you should use a third-party exchange server recovery software to perform edb recovery. Such Exchange Recovery tools are read-only in nature and possess rich user interface that facilitates easy and safe edb recovery.

Stellar Phoenix Mailbox Exchange Recovery is an Exchange Server recovery software that repairs corrupted EBD files after all instances of logical corruption. Designed for MS Exchange Server 5.5, 2000, 2003, and 2007, this tool can extract user mailboxes from EDB files and save them to distinct PST files. This exchange recovery utility is able to preserve the formatting of the RTF and HTML files while performing edb recovery. It is compatible with Windows 7, Vista, Server 2003, XP, and 2000.

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