Philippine BPO Service Provider Trends to Look Out For This 2011

Philippine BPO Service Provider Trends to Look Out For This 2011

Formerly associated only to the manufacturing industry, outsourcing has undeniably become a global phenomenon today. So much so that numerous markets have applied it to address needs in multiple business facets namely, marketing, management, production, and customer support. But with the advancements Philippine business process outsourcing companies have been facing, factored in with the changes in the demands of foreign companies, it is highly likely for new trends to emerge within the coming year.

1. Search Engine Optimization. Philippines BPO service provider will surely be welcoming a surge of search engine optimization requests this 2011 as companies are now finding search engine competitiveness an important business characteristic. See, search engine optimization allows websites to become more visible in the World Wide Web, thereby giving enterprises more opportunities for generating leads and consequently, income. In a time of economic instability, it is vital that companies are able to assure themselves of a continuous flow of revenue.

2. Contract renewal. A lot of foreign companies will find themselves aligning with the same certified BPO professionals this 2011 for guaranteed service quality and quantity. Yes, there are cheaper offers found in other countries. However, there is much more to gain upon staying with a provider that has already adjusted to and delivered the needs of the company.

3. Customized services. Most Philippine BPO service provider have set packages for certain services as well as recommended payment plans. But for the year 2011, these structured outsourcing offers will be modified to accommodate the preferences of clients. This is in order to take advantage of client interest as well as foster a mutualistic business relationship.

4. Multiple outsourcing destinations. This primary 2010 practice will cross-over to 2011 by virtue of people's inclination to compare and contrast services. But it will not be as rampant as what happened in 2010 because if the year had taught investors anything, it is that this kind of method is confusing at best and serve as a root cause of many misunderstandings, subpar outputs and disastrous engagements.

5. Outsourcing joint ventures. Foreign companies will be lowering their outsourcing expenses this 2011 by engaging in outsourcing joint ventures with Philippine business process outsourcing firms. Aside from it being more cost-effective than structuring their own company in the country, it is also less risky and start-up friendly.

6. Coordination or consolidation between outsourcing entities. Another popular 2010 practice, the collaboration between outsourcing companies, will become rampant in 2011 because of the mere fact that foreign outsourcing companies will be earning more money and credibility through a partnership with certified BPO professionals from the Philippines.

Now, although there is still much to look forward to with regards to Philippine outsourcing, providers should prepare themselves for another possible 2011 trend that might rob them of potential income outsourcing demands turning to local manpower. With the decreasing value of the dollar as well as the American government's enthusiastic encouragement of internal hiring, some companies that heavily invest in the Philippines might slowly withdraw their investments in favor of American workers.

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