Phone For 7 Years To Top The List Of Complaints: Service Issues Into The Pain - Mobile-it Industry

With the 3G launch triggered a new round of replacement wave is coming

. However, recent domestic cities complaint hotline 12315 published results, cell phones and accessories brought the issue of quality and service for 7 years has been ranked top complaint .... More exciting>>

Spring Festival Mobile Problem and then to top the list of complaints

With the 3G launch caused a new round of replacement wave is coming. However, recent domestic cities complaint hotline 12315 published results, cell phones and accessories brought the issue of quality and service has been ranked for 7 years, the top complaint. Many people think that the results are "cottage to blame," but it's survey found that mobile phone brands and Battery , Cell phone charger and other accessories that consumer satisfaction is not the same.

Cottage?? Complaints play a leading role in 2008

Henan Information Industry Department subordinates mobile phone product quality complaints received fixed center last year received a total of 1026 mobile phone complaints, the "cottage" accounted for a large proportion. Director of the Center accepted the complaint Jianye Zhao said, only 10-11 months in 2008, centers on the admissibility of complaints received, "cottage" 168 complaints since it is brand cell phone 5 times the amount of complaints.

Consumer complaints reflected Ma, he spent 800 yuan in July last year, bought with a "navigation" function "cottage" handset, originally wanted to play a role in the MICE, but use less than two months failure frequently, first key problem to find maintenance department repaired several times, then the frequent crashes on the situation of repair than after five or six times a new machine changed his Unexpectedly, during the Spring Festival this year, any connection with this handsets Ma more on the strength, not only when the navigation function in the festival by car did not come in handy, even communications have become a problem, Ma last straw, had not finished in complaints to the business sector.

The current market "cottage products" endless, the reporter has consulted the Municipal Industrial and Commercial Administration, the staff told reporters that a lot of "cottage mobile phone" are "Long battery standby" to attract consumers, in fact, these phones more than the use of state power requirements, coupled with "market most of the 'cottage phone' are not detected through national networks, national quality testing and validation 3C certification system", these products exist on the user's personal safety potential threat.

It is understood that, as "cottage phone" mostly no formal network card, so consumers are unable to provide professional, comprehensive service. And compared to regular mobile phone brands, cottage without the so-called "three guarantees", or even difficult to drive out the required invoices, if consumers find quality problems, only ?? Suffer say out.

Brand machine?? Competition is hard in front of service

Although the brand of quality along with excellent product the consumer has a good reputation, but with increased competition, the acceleration of replacement, the quality of the brand of the user caused the event of collective complaints began emerging. In particular, some high-end machines as much as the yuan, its maintenance and parts to many consumers a headache.

Burst last year, also a well-known brand with the navigation keys on "fault" incident. In accordance with the complaints of many users in the use of aircraft within a short time, that will be key in the navigation panel on the bottom of the vertical cracks appeared, which seriously affects the appearance and use of cell phones. Previously, the brand N series mobile phones are also prone to user complaints navigation keys and the camera frame Paint Falling off and so on.

Also bought a brand million mobile phone models frustration Mr. Qin told reporters: "These cell phone up to the million, can still charge a single motorcycle, another like with a cradle and Headset , Traveled to the capital to buy even less. "Mr. Qin said angrily, as can afford the million mobile phones, he did not care to spend several thousand dollars to buy these parts, can makers apparently did not seriously consider the needs of consumers.

In addition, the TV shopping has become the hot spots of consumer complaints. "A lot of TV shopping does not regulate, suspected of exaggeration, product quality problems, a series of after-sales service can not keep up, many in the field of advertising in the TV broadcast, just highlight the product name of the business, features and other information on the enterprises themselves information makes no mention of the name of some companies did not even, it difficult for consumers rights protection. "staff said the business sector, first of all, consumers making purchases must be cautious television, advertising can not readily believe, the best to verify various after purchase; Secondly, when receiving link must first inspection, re-sign, and check invoices, purchase vouchers, etc. are complete.

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