Pivotal Fastpath Implementation Services
Fast returns on your CRM investment
Fast returns on your CRM investment. Implemented in 30 daysor sooner.
Move quickly for CRM impact where you need it most. Get started now, and evolve at your own pace as your business dictates.
Companies look to CRM technologies to deliver value. The benefits of CRM are as varied as the companies who implement it, and the sooner they can reap the benefits, the better. However, CRM is still often thought of as an all-or-nothing proposition, taking many months to implement and to achieve the desired results. Getting value from a CRM investmentquicklyis especially challenging for many organizations when budgets are tight and competition is fierce.
Some companies are taking a different approach. They begin their CRM initiative in a specific areasuch as marketing, sales, or serviceand implement the solution rapidly. Once they begin to achieve return on their investment, they leverage these quick wins and extend their original solution by either implementing an adjacent solution for another department or customizing to address their unique business needs, one process at a time. They approach their end goala larger-scale, customized solutionwithout waiting months for a full-scale CRM implementation and without having to devote significant internal resources to the implementation.
Pivotal FastPath Implementation Services provide an approach to implementing and automating marketing, sales, or service capabilities in a short, fixed timeframe at a fixed cost. By taking advantage of this offering, companies shorten the time to up-front results, verify that the solution is right for the organization, and benefit from a technology platform that also provides the long-term flexibility they need to extend and enhance their original solution.
CRM Applications in 30 DaysOr Sooner
Pivotal FastPath Implementation Services get companies up and running with CRM in the quickest possible time at a low fixed cost. They provide for rapid implementation of a minimal yet fully functional system. To achieve this we use a standard project plan, pre-defined processes and customization options, and a proven methodology based on hundreds of successful implementations.
Pivotal CRM delivers sales, marketing, and service applications that provide the basic foundation for a complete CRM solution without a large up-front investment.
Pivotal Sales: Create account-plan strategies, forecast new sales opportunities, and benefit from a more productive sales team, shortened sales cycle, and better pipeline visibility.
Pivotal Service: Manage contracts, set and track service-level agreements, resolve problems, and define escalation procedures. Your Help Desk can offer each customer the right level of service via the right channel to maximize customer retention and minimize costs.
Pivotal eService: A web-based customer self-service portal that enables companies to improve customer satisfaction while reducing sales and support costs. Includes support-incident management, knowledgebase, issue management, and more.
CDC MarketFirst: Conduct precisely targeted, personalized marketing campaigns and benefit from better sales leads, more efficient marketing, plus tighter integration between marketing and sales.
Building for the Long Term, One Business Process at a Time
Time can be the enemy of CRM implementations. Requirements can change every few months. Gaining competitive advantage from a CRM initiative requires a solution that supports todays specific needs and has the flexibility to address future requirements. With Pivotal FastPath Implementation Services, you can adopt applications in stages, delivering quick wins in a rapid systems-development environment, and later adapt the applications over time to your processes.
by: CDC Pivotal CRM
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