Pizza Delivery - What You Should Know Before Ordering

We live in an undeniable age of entitlement

We live in an undeniable age of entitlement. Due to a number of factors, we want things and we want them yesterday. Pizza delivery is but another example of an area where some customers feel entitled to much more than their dollar actually pays for. While it's certainly not unusual to find diners in a restaurant who think the waiter is their personal servant, the entitlement culture is even more apparent among those who order pizza to their homes. Is there anything wrong with ordering? Of course not! Is there something wrong with expecting more than hot food in a reasonable amount of time? Yeah, there probably is. Here are some things you should keep in mind before picking up the phone.

Have Patience

The days of the "30 minutes or less" specials are gone, primarily due to auto accidents that occurred because drivers were doing everything they could to get their pizza delivery out to impatient customers quickly. Still, customers regularly get upset when they have to wait for their food to arrive. Naturally, you have a right to expect good service. When you're stuck waiting an hour and a half with no warning on the part of the restaurant, you have good reason to be upset. But be reasonable about it. Cooking food takes time, even under the best of circumstances.

Be Ready to Tip

In general, pizza delivery restaurants do not include a tip in your final price. There is some degree of confusion in this, because many of them add a surcharge onto the bill for customers who want their food delivered. Customers then assume that this surcharge is going to the driver. It isn't. It goes to cover the wear and tear on the vehicles, the overhead, and various other factors involved in running a business. Add 10% to 15% of the bill onto the end for a tip, and you'll have a happy driver.

Give Them the Information They Need

The person who took your order isn't a mind reader. If you tell them your address but fail to mention that there is no conceivable way of discerning that address from the street, what do you think is going to happen? The driver is going to search around in vain, call you, get another set of faulty directions, and your food is getting cold the whole time. If the driver is late getting your food to you because of your own shortcomings, don't take it out of his tip. This is his job and the restaurant's way of making money, not a game. It takes very little effort to give them the information they need.

by: Alfred Ardis

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