Practical Tips For The Transacting Public

As a citizen it is always your sole responsibility to transact with the government

from time to time to keep up the certain records and payment s for your benefit. And for you to be able to keep up, here are essential practical tips in transacting business with the government:

1. Always study your documents before transacting with the government agencies. It pays to be prepared in knowing what you are transacting.

2. Always make sure that you have the complete requirements with you before you go and transact with a government agency.

3. Try hard to read, understand and follow instructions. Many government offices have put up flowcharts of procedural and documentary requirements.

4. Familiarize yourself with the offices or "windows" of the government agency you are transacting business with. It is always useful to know where to go next.

5. If there is anything unclear, always ask. Look for information desk, or security guards, or any employee and ask for directions or clarifications.

6. When you ask, always be respectful and always say thank you. Arrogance will not elicit the best help you seek from people.

7. Be sure to deal with the right people. It helps if you approach only those who have IDs conspicuously displayed or posted. You might not want to approach just anybody, especially those who are staying outside of the government office.

8. Allocate sufficient time for your transactions. Those who are forced to get fixers always say they lack time. if you don't want fixing, set aside time.

9. If you don't want to queue in long lines, always be early. It helps if you go to the government office before it opens.

10. Avoid rush hours. Avoid peak days, especially every 15th and 30th day of the month when after getting salaries, people crowd to pay their bills.

11. As much as possible, avoid deadlines or due dates. If you can, pay in advance.

12. Always bring your own pen. You wouldn't want bothering anyone by borrowing other people's pen. Most people would get irritated and disturbed if you do so.

13. When you pay, always make sure that you receive the official receipts. And make sure that the amount you pay is what is written on the receipt.

14. Do not be afraid to complain. If you think you are not getting the kind of service due you, look for the supervisor or any person in authority. Exercise your right as a taxpayer by giving your feedback to the concerned office.

15. Remember that facilitation services provided by fixers violate common good and destroys public trust. If you want to help the government, try hard to avoid fixers of all types.

by: Irsan Komarga

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