Practicing Conference Calling Etiquette
With technology being much more advanced as it is today there are many more ways
to conduct business between your business and your employees, other associates, and even clients than there were years ago. One new way to conduct business, that is steadily growing in popularity, is conference calling, and many businesses these days are finding it a very useful means of communication.
But just as there is a certain etiquette to keep in mind during face-to-face meetings, there is also certain etiquette when meeting on a conference call. And there may be even more issues to overcome regarding etiquette in this type of meeting since it is not as easy to anticipate when someone else is going to speak.
These issues should not keep you from using this useful tool though. Instead, you should adhere to a few rules of etiquette to make the most out of your conference calling experience. Five tips in particular will help you to make your conference calls a success.
1.The first important tip regarding conference call etiquette is to be sure you have silence in the location that you are making the call from. It is very easy for background noise to be picked up through conference calling equipment.
Not only could background noise mask the sound of other participants voices but could also make you appear somewhat thoughtless and rude. Although you may not be able to ensure silence for an on-demand call, you should be sure to plan to make a quiet place available for those meetings scheduled in advance.
2.Another important tip in conducting a conference call is to be sure to make the proper introductions between all of the individuals participating in the call. You want those individuals on the call to be able to refer to one another respectfully and, to do that, they should be able to refer to each other by name.
3.It is also important to begin a conference call on time as the silence that ensues when participants are waiting for others can be very uncomfortable. Not to mention that some may not even stick around for the meeting if the call does not begin on time. A meeting conducted through a conference call should be considered as important as any other meeting, and being late is not an option.
4.Those involved in a conference call meeting should also be sure to clarify who it is speaking when they have something to say. Likely everyone in the meeting will be taking notes, and it is important to know who to refer back to regarding specific points made during the meeting.
5.Finally, it is important to stay on topic regarding the subject of the meeting being conducted through a conference call. You do not want any side conversations going on, which may happen if one person begins to go off topic. To be successful you should avoid unnecessary straying from the subject at hand.
Conference calling can do much for your business including allowing business to be conducted faster than ever before. But to make conference calling work for you it is important to follow these etiquette rules.
by: Andy Court
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