Printer repair 5 times within six months, said Daewoo reply within a week - printer maintenance - office supplies industry

Printer repair 5 times within six months, said Daewoo reply within a week - printer maintenance - office supplies industry

"Was so angry that, bought a 7,000-odd Printer Half a year less than 5 times on the series of amendments. A recent repair, drag now, there are already more than six months, but still did not fix, and now I even printer where and when will they be ready also all do not know. "Yesterday morning, a single strong consumer very excited on the phone said, Nanchang Daewoo Information Co., Ltd. makes such an approach was too angry.

"I believe that their company, why they did not hesitate to hit 7,600 yuan loan to Daewoo's accounts to buy the printer, but did not expect the other side gave me a sick machine." Yesterday morning, one of Strong reporter reflected his last year in March in Nanchang Information Co., Ltd. Daewoo Founder purchased a laser printer. Purchased, the machine uses less than two months, appeared without preheating can not print boot situation. "One found, we hit the Daewoo phone, they say nothing. I thought it was a small chance of problems, so it did not take too much notice. Directly sent to Daewoo plant maintenance requirements. But did not expect to Later, the machine became Persistent problems in this little 'ills'. "Shan Qiang told reporters after the printer is repaired, one sent to his hand not long before the old failures will occur. "Disease", the single strong only repair again. So back and forth, from last December until now just six months, the printer had already repaired 5 times. To mid-December last year, repair printer problem again after the strong alone has been no response. "Every time I called to have been in the repair in the repair, wait. To the last week, they simply do not even have a telephone connected, and the boss has avoided not see." Single strong angrily said that he bought this one "sick machine" already Wohuo, but now also that after-sales approach, let him even more angry.

Yesterday afternoon, reporters rushed in after complaints Nanchang Bayi Road 99, Block B Hongseong Plaza Suite 403, Daewoo Information Co., Ltd. in Nanchang, and to the jurisdiction of the company's business in Nanchang Lake Board was informed of Quang Nam branch.

At the scene, the company's head of Mr.Yang accepted the reporter an interview. It Mr.Yang said that printers dealers in Wuhan, where he entered the cargo, after a problem machine is to return to Wuhan for maintenance. The machine has dragged on for so long have not repaired, the Mr.Yang admitted that time does have some long, but he does not know the specific reasons.

Finally, this reporter and the Quang Nam Business Branch of the strong coordination of law enforcement officers, Mr.Yang promised this week to Wuhan within himself to deal with this matter and ensure that given a clear reply within a week. If that can not be fixed, Mr.Yang agreed machine or to purchase new ones returned to the single paragraph, Mr..

Related Comments "In the warranty period, repair of the two can not function normally, the seller is responsible for the consumer free of charge exchange with the type of product or return." For the matter, Nanchang Lake Branch of Trade and Industry Bureau Quang Nam 10 000 Secretary made it clear that a single strong printer in three bags repaired 5 times within the validity period can not normally use, "Daewoo" company within a limited time to help consumers fix. During the maintenance period, "Daewoo" The company also must provide the same type of printer spare or a refund. According to 10000 Secretary said, they will full attention to this matter, and strive to give consumers a satisfactory treatment results.

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