Prototype service complaints have been discounted "discount" - microwave, washing machine

Prototype service complaints have been discounted "discount" - microwave

, washing machine

Discounted because the strength of a large sample, some specific to the appliance mall, "Amoy" counter sale of the prototype, that it saves money for. However, many consumers are not aware, prototypes, and the terms of the new aircraft in service are very different.

Brand

Microwave ovens

The new machine price 1599 yuan, 900 yuan as long as the prototype of the price; price of 3998 yuan for new aircraft

Washing Machine

The prototype was sold at 2,300 yuan; the new machine 3690 yuan in the refrigerator, prototype only 2000 dollars ... ... so-called prototype is used to display the product, usually displayed in the

Home Appliances

Shopping centers and over time, the appearance will be a certain degree of wear, but does not affect the intrinsic properties and use. As the prototype of the intensity of a great discount to attract a lot of consumers. Some also specifically to the appliance the mall, "Amoy" counter sale of the prototype, that it saves money for. However, many consumers are not aware, prototypes, and new opportunities in the aftermarket

Service

There are very different terms.

Consumer complaints:

Prototype sales there, "trap"

These days, people Miss He encountered a dilemma, two months ago she was a household electrical appliance shopping centers in Harbin City, purchased a refrigerator prototype. Sales at shopping centers on Miss He said that the quality of this prototype without any problems, just some surface wear, but does not affect use. In order to dispel her concerns, salesman also told her prototype can also enjoy the manufacturers Warranty Services. Ms HO 1, this prototype of the price cheaper than the original price more than 1000 yuan, but also after-sales service, to go out and buy down. To my astonishment, this refrigerator just moved back home a few days cooling effect on the emergence of bad problems, get factory service personnel

Service

After the problem was solved, but after a few days this refrigerator of old trouble again, Miss He had to get maintenance staff once again.

This way, less than two months time, this refrigerator has been repaired four times. Ms Ho believes that this refrigerator serious quality problems, according to three packs of regulations require manufacturers to replace. However, the factory staff have to purchase a prototype of Madam Ho refused for replacing. To this end, she serves on many occasions to find the refrigerator and home appliances shopping service department sales counters, can the other party only agreed to give her maintenance, do not agree to change.

Ms Ho said that at first, is directed at sample sales, said the commitment also to the three bags to buy this refrigerator's. But now there are serious quality problems refrigerators, manufacturers and merchants not only to repair to replacement. If aware of this prototype is not to repair the refrigerator simply returned it, was impossible to buy. Miss He is very angry: business dug this commitment is not a "trap" for consumers, then jumping it?

's Survey:

Cheap but most of them warned in

Recently, the reporter of some home appliances shopping centers in Harbin to see a lot of sales counters are selling prototype, and these prices are very attractive prototype. But the reporters noted that the prototype without exception have a little wear, some scratches are obvious in appearance, and some even depression. And in addition to refrigerators,

Air conditioning

And a few other household appliances, washing machines, television, etc. Most products are generally powered prototype to use, display of results to consumers, especially television prototype, to use longer, and some stores are open during working hours, almost. Sales staff, said, electricity use is very common prototype, this can introduce a more intuitive product performance for customers, but electricity used prototype usually cheaper prices.

Home appliances shopping

reporter asked the sales staff, prototypes can enjoy the same with three packs of genuine service, almost all of the sales staff have said, "can." When the reporter asked, if serious quality problems prototype Can returned, the sales staff to answer is ambiguous. Some said: "Do not know." Others said: "if you can." For this problem, a home appliance mall official told reporters: "prototype can not enjoy exactly the same with three packs of genuine service, just repair the problem returned is common industry practice. "

Reporter also found that business when the sales are usually one-sided emphasis prototype low cost, while the prototype of the "identity", such as date of manufacture, use, is expected to replace the time display cycle is not stated, the cause consumers can not correctly judge the quality of the products purchased. Interview, only Zhengyang appliance shopping centers sales Specifically, prototype fails, you can repair according to three packs of sale provisions, but can not be returned. She also reminds consumers to pay attention when in the choice of prototype products "can not be returned," the risk.

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