Providing Customers With An Update On Their Shipment

The best courier companies that are out there are going to have the ability to strike

the perfect balance between utilizing their time in the best way possible to provide the customer with excellent service, and knowing when it is time to go out of their way to reach out directly to the customer. One of the best examples that can be examined to show this balance is when a courier in NJ should reach out and directly provides the status update of a shipment to a customer, and when they should leave this to an automated system.

The beauty of most new courier software systems is that they include a way for the courier company to automatically update the courier with their shipping status throughout the day. Software features like GPS updates mean that a customer can check on their package at any time and see exactly where it is. This kind of automation helps preserve resources at the courier, meaning faster service and lower rates, while still providing the customer with the peace of mind of knowing where their shipments are at all times.

It is the situations where something out of the ordinary happens when a courier must go beyond the confines of these automated systems to provide information to their customers directly. The most notable of these is when something has happened which is going to cause a delay in the shipping of a customer's package. This doesn't mean the type of delay which will cause a delay in the estimated shipping time by a few minutes to an hour, but rather the kind that will cause a one hour delivery to be several hours late, or when a next day delivery will be a day late. When events like this happen, the best courier companies will actually pick up the phone and get in touch with their clients directly to let them know what is happening.

There are other times when a status update will be provided directly rather than being put in an online system for the customer to check themselves, but will still be automated. This is what happens when a courier has a proof of delivery system in place. This is when the courier software will automatically send an email to a customer after a delivery has been marked as complete in the system, often including a complete POD, even with electronic signature information.

by: Everette Childress

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