Quality Management - The Benefits of an Effective ISO 9000 Quality Management System

Quality Management - The Benefits of an Effective ISO 9000 Quality Management System

While some folks will say that an ISO QMS brings unnecessary bureaucracy to an organization; those who have implemented effective systems for their business will instead talk about the benefits. We are firm believers that a QMS (or EMS, or RCMS) should be based on YOUR needs and should benefit YOUR business as opposed to implementing a system "to meet the standard."Some of the benefits include:

Overall Benefits of an ISO Quality Management System (QMS) Customer satisfaction

Builds on your reputation for quality

Provides structure and organization for your quality system

Systematically drives process improvement

"Just good business"

Should yield $$$

Benefits to a Specific FacilityProvide a QMS that fits your operations

Help you identify improvement opportunities

Insure management involvement at all levels

Aid in identifying priorities and quality objectives

Insure that people understand how quality affects them

Provide for effective process monitoring & measurement

Help us more readily adapt to changing circumstances

Daily Operational Benefits Useful documentation

Consistency in operations

Meet customer requirements

Effective preventive actions

Effective corrective action process

Knowing customer satisfaction results

Management Reviews and Internal Audits

Six Reasons to Pursue ISO 9001:2000Builds customer confidence

Aids inprocesses improvement

Drives continuous improvement

Forces internal follow-up on issues

Provides a framework for "comfort"

Only QMS that has proven itself in $$$$

Your QMS Should:

Not be cumbersome to live with or bureaucratic

Yield measurable results

Be built on your culture and operations

Improve customer satisfaction

Reduce scrap and waste

Improve quality

Yields $$$$

Drive continuous improvement

Be simple to administer

Reducing headachesis a significant part of an effective QMS. Your QMS should help reduce headaches related to internal problems as well as customer complaints and issues. It should also address the inputs to your business and reduce headaches related to suppliers and purchased goods or services. If your QMS does not reduce "headaches" then it is not as effective as it can be and you need to be working on the system!

Davis M. Woodruff, PE, CMC is an internationally recognized consultant, professional speaker and author who is an expert in showing companies how to be the low cost, high quality, environmentally responsible leader. The benefits he brings to his clients include: developing leaders; optimizing resource utilization; improving processes, quality and customer satisfaction; and saving time and $$$. He is a 1972 Engineering graduate of Auburn University, a Certified Management Consultant and Professional Engineer. His consulting firm, Management Methods based in Decatur, AL, is now in its third decade. Davis can be reached at davisw@managementmethods.com or for more information and free downloads visit http://www.daviswoodruff.com

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