Reference Manual For 6209 Exam
6209 exam is also recognized as Avaya Aura Contact Center CCT and Multimedia Implementation Exam
. This certification is a part of ACIS (Avaya Certified Implementation Specialist) certification program. This course is revolving around implementing, operating, administration, and maintenance of Avaya Aura Contact Center CCT and Multimedia Solution.
Career Prospects
Upon achieving this certification exam candidate earn the title of ACIS, which will validate candidates knowledge and skill in Avaya Aura Contact Center CCT Solutions.
Concept and Objectives
This exam measures knowledge and skill in Implementation, maintenance, and troubleshooting support for Avaya Aura Contact Center CCT (Communication Control Toolkit) and Multimedia Solutions. It also provides in-depth knowledge of how to prepare, deploy, configure, test, authenticate, and troubleshoot Avaya Aura contact Center solution.
Targeted Audience
Targeted aspirants for this exam are individuals such as implementation specialist, Tech Support professional, Implementation Analyst or contact center administrators. It is recommended that an aspirant must have at least three years of experience in the relevant technology. Aspirant should also have two years experience in implementation, support, and service Avaya Aura Contact Center CCT solutions.
Course Outline
Following are topics, which are included and most likely be appearing in exam but are not limited. These are general guidelines please consult Avaya knowledge center for detailed list of course topics and exam contents.
How to prepare for deployment?
Installation of pre requisite software
Configure the software
Configuration of the firmware
Testing the Deployment
Authenticate the implementation
Troubleshoot the implementation
Questionnaire
Questions are multiple choices requiring a single-response or multiple-choices requiring multiple-answers. Answers are considered correct if all required choices are marked. Partial responses will be considered as incomplete and incorrect answer. This course is available in English language.
Registration Process
It is a proctored exam. Registration for this course is offered at The Pearson VUE Testing Centers. Following is the link for this exams online registration. Credentials and fees will be processed online. Pearson VUE Testing Centers manages these exams. Pearson VUE Testing Centers are sited in one hundred and sixty five different towns of Canada, United States of America, North America, Europe, and Asia Pacific and around the world. Please contact Pearson VUE for additional information on this exam. Pearson VUE offers locater feature, which is accessible at its web site. Locater will help you find nearest Pearson VUE Testing Center. When aspirant complete exam and get a passing score he/she will receive certification through email. The testing centre administering the exam collects course fee and it may vary from one venue to other.
6209 Preparation Tips
Avaya provides presents trainer led classroom course for the research of this exam. It is recommended to review training stuff before exam. It is essential to test your knowledge and ability before taking this exam. Please contact Avaya Knowledge Center for more information on classing and scheduling. Following are strongly recommended training course from vendor itself.
3607 Avaya Aura Contact Center Multimedia Implementation
3608 Installation and Commissioning Avaya Aura Contact Center
by: Colleen S. Lee
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