Remote assistance software is a computer application that is used to correct problems
or faults in one computer from some other computer in the same network. This can be performed either using the Internet or through a LAN. The perk of using this type of software is that it is unimportant how far the distance is between the two computers.
Through remote assistance software, users can create communication among two computers. Usually this requires administrative access in order to be able to correct the problems on another computer remotely. Most of the time these problems are non-hardware related although some hardware errors can be fixed using the software if there is human interaction on the other end that can carry out necessary tasks to correct hardware problems.
Having remote assistance software can be used in several different ways. Some firms and corporations like to use this type of software mainly if they have many different sites. If you have a business that is either contracted or dispersed all over the country, then acquiring this kind of software can save good amount of time and money. The IT professionals in the company are able to work on all company computers using the software instead of traveling or having to get someone on-site in each individual office.
This kind of software is also used by computer companies who can serve consumers with their own computer problems. From a remote destination they are able to communicate with users and correct their computer problems from one centralized location. Customers like this as they don't have to unhook their computer to take it to some place and have it rectified.
There is no question that solving a computer problem is much easier to complete when the technician can login to the computer before him. Remote assistance software allows this to happen without the technician having to travel anywhere. Some operating systems have a type of remote assistance built in, such as XP. However, many computer users don't even know that they already have access to this kind of application on their computer.