The change of small organizations to big corporate houses has also changed the mobile workforce
. Due to the technological advancement and mobility, individuals and corporate houses need to find the quick solution that solves their problem without any disturbance. Earlier there was great trend of PC revolution but now it has been replaced by the Smartphone"s and Tablets. These Smartphone"s and Tablets have become the necessity for the people. From last decade usage of mobile phones has increased a lot. Mobile Phones are not just used for the communication purpose only but are also used for the entertainment and information. Daily new devices are launched due to which every device has to face the cut throat completion from the other devices. The customers also feel difficult to find the best device that suits their needs. Evolution of data services has also added fuel to this. People purchase Smartphone"s and Smart Devices for accessing the internet, emails, chatting etc. Data service is the main factor due to which people are purchasing devices. With help of device they can also retrieve any information and remotely control a work station. People also use their phones as a remote tool to control other devices like tablets, PC etc.
Remote Mobile Access means taking the virtual control of the device for repairing, installing or uninstalling any software or application. The concept of Remote Mobile Access is known for the long time. Remotely the device control is taken and person has to sign it to another machine or mobile device. In almost all the industries remote mobile access is being used. On daily basis users of mobile phones are increasing and they have to face the challenge of operating it. Then the users have to all the call centre agent of the service provider so that they can resolve their problem or issue. Some errors occur that are impossible for the user to solve and even the contact centre agent cannot resolve it without viewing it. At this time Remote Mobile Access comes into picture. Contact Centre agent takes the control of the device from the user and login remotely to find out the issue. They resolve the issue and fix it remotely without user intervention. Even the files can be transferred remotely. At time of resolving the issue agent can chat with the end user. Customer care agents can also promote new services while resolving the issue.