Resolving Problems Of Faulty Products While Dropshipping

Resolving Problems Of Faulty Products While Dropshipping

In many ways, Dropshipping has been the boon for internet retailers in the past. The ability to bypass the storage costs and gain from the difference between wholesale and retail prices have given a thrust to the business of online retailing. However, Dropshipping like any other business is not free from hassles. There are always problems and one of the most important problems is of the reseller shipping a faulty product.

What makes this problem all the more serious is the fact that it is the retailer's reputation which takes a hit The customer does not care where the product comes from, they just want what they ordered. So here are a few ways to ensure prevention and cure of the problem.

Decide On What Is Faulty

Communication is the key here. Most of the times disputes arise because the dropshipper may not agree that the item is faulty when the customer may claim it to be and you as a retailer, may be stuck in between. So the best thing for you to do as a retailer is to ensure that you communicate well with both. Clear specifications, which cannot be interpreted in any other way than they were intended to, ensure effective and efficient resolution. If all three parties are in agreement over something, it gets easier to resolve.

Return Versus Repair

Secondly it would make sense to get into an agreement with your dropshipper as to how they are going to deal with faulty items. Some dropshippers offer repair, but the customer wants a new item because they paid for it and not a defective one which has been cosmetically repaired. So as a part of your initial agreement clearly specify what action the dropshipper is expected to take and this should form a part of your return policy which is shipped along with the product to the customer

Routing Via You?

Shipping costs can cause a lot of problems if the initial product is priced. So make sure it has been pre decided as to who will bear shipping costs and under what circumstances. Also make sure that specify whether the orders should be routed via you so that you low the you can check the product to ensure that it is working as it is supposed to, in order to prevent further chaos. The u fact is that, to build a reputation of efficiency, you have to be efficient. So, make sure that you act as efficient businessmen and foresee the future. Rather than jumping to the lure of lower shipping costs, ensure that you do not deal with a dropshipper who is likely to ship defective products in the first place. Second, ensure that you have a ready procedure which has been legally approved by both you and your dropshipper and is enforceable. Also, buy an insurance to honor claims if the dropshipper goes bankrupt by any chance!

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