Returns, Warranties And Liabilities Of An Online Garden Centre
Online gardening sites have policies regarding returns of goods already delivered as well as the applicable warranties and liabilities
. These policies are for the mutual protection of buyers and sellers so it is best to read the section of the website dealing with these matters. At the very least, you will be forewarned about your own rights and responsibilities as a buyer.
With that being said, here are the most common policies about returns, warranties and liabilities in online gardening sites. If you have any questions, issues and concerns about these matters, your best step is to ask the staff and management of the site. Customer service representatives are able to help in this regard.
Policies on Returns:
Claims for shortages, damages and defects on goods already delivered can be made through email, which will guarantee a paper trail, in a manner of speaking. The claim letter must provide the details of the returns as well as the information about the order (i.e., name and address, order number and delivery date).
Once the email is received, the staff members of the online gardening site should take the necessary action. These actions usually include making the arrangements for picking up and then replacing the goods. It may also be that the shortage of goods will be completed.
Take note that terms and conditions apply in case of returns. The
goods must have factory defects, not damages borne of negligence, abuse and misuse; must have not been modified in any way; and must be in their original packaging when returned.
The lesson:
Take good care of the gardening tools and equipment within the return period or risk not having these products replaced by the online garden centre.
Policies on Warranties:
Let's assume that the goods were of good quality or were complete when delivered to your doorstep, thus, you have no valid reason to file a claim for returns. In this case, the warranty applies which can range anywhere from 1 month to 12 months from the date of delivery.
Take note that the warranty does not apply to many instances of wilful damage, negligence, misuse, abuse, accident and alterations. For example, if the garden furniture delivered to your doorstep was damaged because of arson on your part, then the warranty does not apply.
However, when the goods supplied were already damaged upon delivery, your best recourse is to inform the management of the online garden centre within 7 days - or whatever lead time is provided by the contract. The goods will then be collected and replaced within a reasonable amount of time.
Policies on Liabilities:
In most cases, the liability of the suppliers in cases of violation of the provisions in the contract is limited to the purchase price of the goods. These violations may include breach of lawful duty, negligence and misrepresentation. Basically, you cannot ask for damages beyond the amount of money you paid for the goods in question.
Also, if you suffer from losses due to the failure of the supplier to deliver the goods by virtue of fire, flood, war, the supplier will not be held liable for any amount. Well, of course, most suppliers will endeavour to deliver the goods on time within reason.
What do all these policies spell for the buyer? As a buyer, you must always read the terms and conditions imposed by the management of the online garden centre before making your transactions. The fine print is almost always the most important aspect of the contract.
by: Lawrence White
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